LaTosha Nowell
Columbia,SC
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Dollar Tree Stores
08.2021 - 04.2025
- Assisted in daily store operations and customer service management.
- Trained and mentored new staff on store policies and procedures.
- Coordinated inventory management to ensure stock availability and organization.
- Implemented visual merchandising standards to enhance product displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Unarmed Security Guard
General Dynamic LLC
10.2014 - 08.2021
- Monitored premises to ensure safety and security of property and personnel.
- Conducted routine patrols to identify and report suspicious activities or breaches.
- Responded promptly to alarms, disturbances, and emergencies as part of incident management.
- Assisted in maintaining access control procedures for authorized personnel entry.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Maintained visitor logs for accurate record-keeping and improved site access control.
Housekeeping Room Attendant
The Marriott Hotel
04.2008 - 08.2010
- Maintained cleanliness and organization of assigned guest rooms to ensure guest satisfaction.
- Conducted thorough inspections of guest rooms, identifying maintenance needs and reporting to management.
- Utilized housekeeping equipment and cleaning supplies efficiently to uphold hotel standards.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Warehouse Assistant
Pontiac Foods
08.2007 - 08.2014
- Operated forklifts and pallet jacks for efficient product movement in warehouse
- Managed inventory levels, ensuring accuracy in stock counts and organization
- Assisted in loading and unloading trucks to maintain timely distribution schedules
- Conducted regular safety checks on equipment to uphold workplace safety standards
- Trained new hires on warehouse processes and safety protocols to ensure compliance
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Assistant Head Housekeeper
Country Wood Manor
04.2003 - 07.2007
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to standards.
- Trained and mentored housekeeping staff on best practices and efficient cleaning techniques.
- Conducted regular quality inspections of guest rooms and common areas, providing feedback for improvement.
- Analyzed workflow processes to identify areas for improvement, leading initiatives that streamlined operations.
- Managed housekeeping team effectively for timely room turnovers and consistent high-quality results.
- Initiated preventive maintenance measures in guest rooms and common areas to minimize wear-and-tear issues over time.
- Managed lost-and-found system efficiently, helping reunite guests with their belongings quickly.
- Improved guest satisfaction by promptly addressing concerns and ensuring cleanliness throughout the property.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
Education
High School Diploma -
Lower Richland High School
Hopkins, SCSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Store opening and closing
- Schedule management
- Scheduling
- Decision-making
- Teamwork and collaboration
- Budgeting and cost control
- New hire training
- Software expertise
- Shift scheduling
- Assignment delegation
Timeline
Assistant Store Manager
Dollar Tree Stores
08.2021 - 04.2025
Unarmed Security Guard
General Dynamic LLC
10.2014 - 08.2021
Housekeeping Room Attendant
The Marriott Hotel
04.2008 - 08.2010
Warehouse Assistant
Pontiac Foods
08.2007 - 08.2014
Assistant Head Housekeeper
Country Wood Manor
04.2003 - 07.2007
High School Diploma -
Lower Richland High School