LaTosha Payne

• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Organized documents to manage paper and electronic filing systems of clients.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.

• Answered phones, ordered medical records for the

the client’s cases

• Researched CPT and REV codes to make sure they were accurate and billable codes
• Followed up on denied and rejected claims
• Worked high dollar claims and low dollar claims
• Worked Medicare, Medicaid and commercial claims
• Located errors within the claim and resubmitted the claims
• Worked closely with insurance companies to have claims paid
• Worked with web portals Experian, SSI, CMS, Emomed and several others.
• Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
• Used Software to process benefit transactions.
• Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
• Streamlined claim processing for quicker reimbursements, implementing a digital documentation system.
• Enhanced customer satisfaction by efficiently resolving health insurance claims and inquiries.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Posted and adjusted payments from insurance companies.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Filed and updated patient information and medical records.
• Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.

• Filed documents with courts on behalf of attorney
• Diligently edited legal correspondence for grammar and spelling
• Assisted attorneys in collecting information such as employment, medical and other records
• Created, indexed and maintained client binders
• Scheduled and made appointments for the attorney
• Entered new cases into company database
• Received and placed telephone calls to clients and prospective clients
• Answered and directed calls using multi-line switchboard
• Prepared legal correspondence and wrote professional letters for the attorney.
• Organized documents to manage paper and electronic filing systems of clients.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
• Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.

• Scheduled all appointments
• Filed documents with courts on behalf of attorney
• Assisted attorneys in collecting information such as employment, medical and other records
• Created, indexed, and maintained client binders
• Maintained calendar
• Entered new cases into company database
• Received and placed telephone calls to clients and prospective clients
• Answered and directed calls using multi-line switchboard
• Screened telephone calls and forwarded to appropriate departments
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.

• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
• Reviewed patient records, identified medical codes and created invoices for billing purposes
• Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts
• Evaluated patients' financial status and established appropriate payment plans
• Managed collections claim for unpaid bills against insurance companies and clients
• Located errors and promptly refiled rejected claims
• Prepared billing statements for patients and verified correct diagnostic coding
• Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Posted and adjusted payments from insurance companies.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
• Located errors and promptly refiled rejected claims.
• Identified and resolved patient billing and payment issues.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
• Filed and updated patient information and medical records.
• Liaised between patients, insurance companies, and billing office.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Posted payments and collections on regular basis.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Delivered timely and accurate charge submissions.