Latosha Rothgeb
New Haven,IN
Summary
Driven Store Manager with a proven track record at SUBWAY® Restaurants, enhancing sales through strategic promotions and operational excellence. Skilled in team motivation and operations management, adept at fostering workplace safety and maximizing profitability. Demonstrates exceptional ability to resolve customer complaints, ensuring a high level of satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
McDonald's Restaurant
01.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Store Manager of Operations
SUBWAY®Restaurants
09.2011 - 09.2021
- Increased sales by Number% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Completed point of sale opening and closing procedures.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
None - Human Services
Ivy Tech Community College
Fort WayneSkills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Operations Management
- Rules Enforcement
- Cash Handling
- Opening and closing procedures
- Accurate money handling
- Delegating Work
- Handling Customer Complaints
- Safety Compliance
Certification
Servsafe certified
Timeline
Shift Lead Manager
McDonald's Restaurant
01.2023 - Current
Store Manager of Operations
SUBWAY®Restaurants
09.2011 - 09.2021
None - Human Services
Ivy Tech Community College