LATOSHA SMITH
Moreno Valley,CA
Summary
Experienced in medical assistance with extensive knowledge of medical regulations and policies. Dedication to informed patient care, administrative excellence, and confidentiality. Consistently demonstrated exceptional performance at individual, team, and organizational levels. Thrives in high-pressure environments, excels at multitasking and prioritizing workloads independently. Detail-oriented professional eager to leverage medical background and team-building skills in a deadline-driven setting.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
SoCal Podiatry
11.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Managed approximately 30 incoming calls, emails and faxes per day from patients.
Customer Service Rep
Omni Hotel
01.2011 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Service Rep
J.E.M Cleaning Service
12.2008 - 12.2011
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Cashier
American Deli
05.2005 - 11.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
License - Phlebotomy
US College
Riverside, CA07.2024
Medical Assistant Program -
UEI College
Riverside, CA12.2023
Associates Degree – Business Administration -
Atlanta Technical College
Atlanta, GA06.2019
General Education Diploma -
Newnan High School
Newnan, GA09.2017
Skills
Recording of History/Chief Complaint
- Hemoglobin, Glucometer, Hematocrit
- Suture/Staple Removal Assistance
- Capillary stick/Venipuncture
- Wound dressing & Changing
- Specimen Handling/Labeling
- Urine Collection/Urinalysis
- Exam Room Preparation
- Customer Service
- Business Management
- ICD – 10 Coding
- Snellen Chart
- Tray Set-up
- Spirometry
- Vital Signs
- Refill Requests
- Scheduling Appointments
- Insurance Verification
- Patient Charting
- Microsoft office
- Referrals
- HER/MEDISOFT
- Data Entry
- HIPAA Compliance
- Patient Scheduling
- Electronic Health Records
- Venipuncture
- Order of draw
- Specimen handling
- Butterfly needle technique
- Patient Care
- Sample and specimen collection
- Pre-authorizations
Careertarget
MEDICAL ASSISTANT – MEDICAL FRONT OFFICE – MEDICAL BACK OFFICE - REFERRAL COORINADOR - PHLEBOTOMY TECHNICAN
References
References Available Upon Request
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
Timeline
Certified Medical Assistant
SoCal Podiatry
11.2022 - Current
Customer Service Rep
Omni Hotel
01.2011 - 03.2016
Guest Service Rep
J.E.M Cleaning Service
12.2008 - 12.2011
Cashier
American Deli
05.2005 - 11.2008
License - Phlebotomy
US College
Medical Assistant Program -
UEI College
Associates Degree – Business Administration -
Atlanta Technical College
General Education Diploma -
Newnan High School
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
Similar Profiles
Lorraine CouchLorraine Couch
Board Member/Summer Camp Director at SoCal Network/SoCal Kids!Board Member/Summer Camp Director at SoCal Network/SoCal Kids!
Jada JonesJada Jones
Registered Nurse at SoCal HollywoodRegistered Nurse at SoCal Hollywood
Rosalba SalcedoRosalba Salcedo
Certified Nursing Assistant at SoCal Post Acute CareCertified Nursing Assistant at SoCal Post Acute Care