LaTosha Smith-Newman
Tyler,TX
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
12
12
years of professional experience
Work History
Care Management Support Coordinator II
Centene Corporation
06.2023 - Current
- Manage high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintains detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensures compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducts thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
Patient Access Representative
Christus Trinity Mother Frances Hospital
11.2018 - 06.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Patient Account Representative
Centene
11.2012 - 11.2018
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Met daily quota of processing medical claims on commercial and government platforms
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts on commercial and government platforms
Education
High School Diploma -
John Tyler High School
3535 Lion Lane Tyler, Tx. 7570205-1995
Skills
- Project management
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
Timeline
Care Management Support Coordinator II
Centene Corporation
06.2023 - Current
Patient Access Representative
Christus Trinity Mother Frances Hospital
11.2018 - 06.2023
Patient Account Representative
Centene
11.2012 - 11.2018
High School Diploma -
John Tyler High School
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