Latosha Thompson
Houston,TX
Summary
Experienced Office and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Transfer Coordinator
Harris Health System
07.2013 - Current
- Serve as front-line liaison between referring outside hospitals, Correctional facilities, and Harris Health Systems for over 7 years.
- Communicate and interpret suitable Emergent and Acute transfers.
- Process required authorizations for BLS, ACLS, PALS, and ATLS Ambulance transports leaving Harris Health Systems
- Coordinate Inbound/Outbound transfers for Emergent, Acute, Services not provided within Harris Health, Psychiatric, and Pediatric transfers.
- Informs personnel at referring hospital with pertinent information regarding final acceptance for Memorandum of Transfer
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
Patient Access Rep
Harris Health System / Ben Taub General Hospital
10.2010 - 07.2013
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Educated patients on importance of preventive health care and insurance coverage.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
Planning Information Associate
Texas Children’s
04.2013 - 07.2013
- Assist Project Managers by ordering necessary medical equipment, signage, and furniture to complete projects within TCH
- Maintain vendors list for Architectural, Engineering, Design, and Furnishing firms.
- Input department service request and space allocation forms for potential projects
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
Scheduling Specialist II
Baylor College of Medicine
02.2011 - 03.2013
- Schedule for following services: Gen Med, Cardiology, Rheumatology., Gastro., Hematology, Immunology, Infectious Disease, Nephrology, Pulmonary, Endocrinology
- Accurately inputting patient’s demographic and financial info into EPIC
- Provide documentation in patient’s chart to communicate with clinical staff.
- Maintain and update all insurance errors within designated work queues.
- Assist patients with IT support for system called My Chart
- Provide team members with accurate insurance updates, demonstrate proper channels to upload insurance info, and guarantor info.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist
Dr. Allison Blazek MD PA
06.2008 - 10.2010
- Scheduled appointments, verify large range of insurances, obtain referrals, and authorizations.
- Maintain monthly statistics of clinic’s patient flow, weekly deposits, and payroll.
- Maintain all expirations of mandatory documents such as: CLIA certificate, Liability Ins., Physician’s DEA, DPS, and TX Med Board licenses.
- Assist with Physician’s credentialing processing.
- Scanning and uploading documents in EMR
- Collecting copays and ordering office supplies
- Completing daily charge captures
- Handled multiple phone lines.
- Triage patients and assist with vital signs.
- Assist patients with scheduling all diagnostic testing.
- Completing release of info request
- Managed multiple tasks and met time-sensitive deadlines
Supplemental Bed Management Associate
Ben Taub General Hospital
06.2008 - 07.2009
- Screen the patients in the Emergency Room by diagnosis to distinguish the appropriate unit throughout the hospital to station the patient
- Convert 24 Observations into Inpatient status
- Communicate effectively with Physicians, Nursing staff, Transfer Center, and Patient Registration.
Patient Access Specialist/Coordinator/ Administrative Clerk
M.D Anderson
10.2005 - 05.2008
- Register patient, obtain signatures on consent forms, Advance Directives, Living Wills, and medical power of Attorney information.
- Demonstrate financial skills in evaluating adequacy of financial resources based upon diagnosis and estimated cost of proposed treatment plans.
- Assist Shell Oil employees with scheduling appropriate preventive screenings.
- Managed templates for three Physicians and four Nurse Practitioners in Undiagnosed Breast Clinic
- Expedite clinic flow and process accurate completion of daily charges.
- Interpret and coordinate physician orders to schedule diagnostic testing, annual exams, and procedures.
- Maintain waiting list for diagnostic testing (Mammograms and Ultrasounds) in order to distribute according to patient priority.
- Update demographic and insurance information to help maintain accurate patient accounts.
- Collect co-pays, deductibles, provide receipts, and balance cash drawer.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
Some College (No Degree) - Health Administration
University of Phoenix
Phoenix, AZReal Estate
The Real Estate School
Houston, TX2004
Jack Yates Senior High
Houston, TX05.1999
Skills
- Highly adaptable, team orientated, and dependable
- Customer Service
- Patient Registration
- Medical Billing
- File and Data Retrieval Systems
- Medical Terminology
- Schedule Management
- Patient Flow Coordination
- Updating Stakeholders
- Verbal and Written Communication
- Discretion and Confidentiality
- Microsoft Office
- Insurance Verification
- Patient Scheduling
- Transportation and Logistics Coordination
Timeline
Transfer Coordinator
Harris Health System
07.2013 - Current
Planning Information Associate
Texas Children’s
04.2013 - 07.2013
Scheduling Specialist II
Baylor College of Medicine
02.2011 - 03.2013
Patient Access Rep
Harris Health System / Ben Taub General Hospital
10.2010 - 07.2013
Receptionist
Dr. Allison Blazek MD PA
06.2008 - 10.2010
Supplemental Bed Management Associate
Ben Taub General Hospital
06.2008 - 07.2009
Patient Access Specialist/Coordinator/ Administrative Clerk
M.D Anderson
10.2005 - 05.2008
Some College (No Degree) - Health Administration
University of Phoenix
Real Estate
The Real Estate School
Jack Yates Senior High
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