Summary
Overview
Work History
Education
Skills
Timeline
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Latosha Wilson

Port Arthur Tx,TX

Summary

Hardworking and passionate results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Disaster Response Casa Aide

HT Group
02.2023 - Current
  • Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
  • Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
  • Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
  • Streamlined documentation processes for improved efficiency and accuracy in case recording.
  • Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
  • Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
  • Assisted case managers with coordinating necessary resources, resulting in timely service provision.
  • Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.

Telephone Survey Agent

Dynata
10.2021 - 03.2023
  • Conducted interviews with participants to assess eligibility.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Continually assessed personal performance metrics against established benchmarks, identifying improvement opportunities proactively.
  • Resolved minor technical issues during calls, maintaining seamless communication with respondents throughout the survey process.
  • Maintained high call volumes by efficiently managing time and multitasking between survey tasks.
  • Improved customer satisfaction by conducting thorough and accurate telephone surveys.

Paraprofessional

Kelly Educational Staffing
02.2022 - 02.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Order Entry/Customer Service

Qurate Retail Group
09.2020 - 02.2021
  • Process as well as update all orders
  • Verify shipping and time of arrival
  • Update customers information/ payment methods
  • Summarize the reason for customer call and concerns
  • Keep uplifted, out-going attitude while striving to further customer service techniques, strong and open working relationship.

Spindletop MHMR Services
01.2016 - 03.2020
  • Maintain caseloads of 10-13 Clients and provided service and treatment planning for clients while implementing coping skills techniques
  • Maintained a high level of confidentiality in all client cases, following strict guidelines and recommendations
  • Recorded case notes and performed follow-up documentation
  • Assessed the needs of each client and recommended appropriate services and resources.

Education

High School Diploma -

Memorial High School
Port Arthur, TX
06.2003

Skills

  • Data Review and Analysis
  • Call Volume Analysis
  • Professional Phone Skills
  • Customer Relations
  • Data Entry
  • Proofreading
  • Positive Attitude
  • Customer Service
  • Documentation And Reporting
  • Verbal Communication

Timeline

Disaster Response Casa Aide

HT Group
02.2023 - Current

Paraprofessional

Kelly Educational Staffing
02.2022 - 02.2023

Telephone Survey Agent

Dynata
10.2021 - 03.2023

Order Entry/Customer Service

Qurate Retail Group
09.2020 - 02.2021

Spindletop MHMR Services
01.2016 - 03.2020

High School Diploma -

Memorial High School

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Latosha Wilson