LaTosha I. Harris

• Review, assess, and assign scores to digital student submissions from standardized tests.

• Demonstrate impartiality by adhering to scoring guidelines and promptly reporting any irregularities observed in student work.

• Complete all required online training modules related to the subject area being evaluated to qualify as a remote Reader/Test Evaluator.

• Understand and apply provided training materials, including rubrics and baseline sets, to maintain consistent and accurate scoring standards.

• Pass qualifying sets of pre-scored student responses for each evaluated item to gain access to scoring assignments.

• Collaborate professionally with administrative staff, technical support, and colleagues, ensuring a secure and confidential work environment.

• Participate in consensus scoring activities with fellow evaluators and incorporate performance feedback to enhance scoring quality.

• Report any discrepancies in work hours, breaks, or technical issues promptly to the support desk via email.

• Possess basic computer proficiency and meet remote technical requirements to effectively work from home, including the proper installation and utilization of scoring software.

• Deliver high-quality tutoring experiences for children and adults across various age groups and subjects, utilizing online platforms or phone sessions for safety during the pandemic.
• Foster a positive learning environment to inspire academic confidence and provide empathetic support when needed.
• Develop engaging, personalized lesson plans tailored to each student's unique learning style, preferences, and goals. Adapt lesson content to strengthen weak areas and enhance skills, while maintaining student confidentiality.
• Source, prepare, and provide appropriate lesson materials, including workbooks, worksheets, books, and online resources, to meet individual student needs.
• Conduct student or student/parent meetings to discuss progress and devise customized solutions for areas of concern, offering constructive feedback and praise reports.
• Utilize online learning tools and submit detailed lesson plans promptly via company-based reporting systems as required.
• Collaborate with students to complete assignments, identify areas for improvement, and employ varied teaching styles to accommodate diverse learning needs.
• Create and share supplementary materials such as handouts, study guides, and enrichment resources to augment student learning, integrating technology as needed.
• Maintain effective communication with staff, coworkers, students, and parents via company messaging systems, email, and phone, ensuring transparent and efficient exchanges.
• Possess background clearance and authorization to tutor in-person and online across a broad range of subjects, including Elementary Education, Science, English, Reading, Writing, Math, Study Skills, Test Preparation (GED, PSAT, PRAXIS, GACE, SAT, ACT, ASVAB, & GMT), Proofreading/Editing, General Computer, Marketing, Public Speaking, Career Development, College Counseling, Cooking and more.

• Ensured exceptional customer service is consistently delivered to clients and retail stores, meeting high-quality standards and responding promptly to inquiries.
• Cultivated strong relationships with vendor personnel, merchandising management, and colleagues through effective communication via phone, email, and face-to-face interactions.
• Performed various project tasks, including potential travel up to 50 miles or sometimes further with accommodations provided for distant locations. Tasks may have involved roles as a Retail Merchandiser (primary/main role) or Team Leader for diverse projects across grocery stores, discount stores, department stores, and more. Responsibilities encompassed lifting up to 50 lbs, prolonged standing, planogram implementation, inventory audits, store setups, product installations, and customer engagement.
• Documented project progress through high-quality before-and-after photos and provided detailed service reports to clients promptly, using an online reporting system.
• Recruited, supervised, and inspired retail merchandising teams to deliver exceptional customer experiences.
• Maintained cleanliness and organization of product areas to enhance customer satisfaction and safety.

* Detailed Explanation/Additional Info: Due to difficulties accessing my account and connecting with the company, I have been unable to update my email address after losing access to my old one a few years ago. Consequently, I chose not to create a duplicate account, due to the issues that doing so could potentially cause within most systems, and typically, this is also prohibited; unfortunately, not having access has prevented me from working for quite a few years. At any rate, I'm unsure if SaSR still lists me as active in their system or not; however, my last recorded work period was possibly in 2018 or 2019.

Thanks in advance for your time and consideration.

• Utilized personal vehicle to navigate assigned communities, engaging residents in census interviews. Explained the purpose of the census, addressed inquiries, and recorded responses accurately.
• Conducted door-to-door interviews both independently and in small groups to gather demographic information from residents within designated areas.
• Employed effective persuasion techniques to overcome residents' objections and encourage participation in census activities.
• Utilized maps and GPS systems to plan optimal routes for visiting citizens and collecting required data efficiently.
• Maintained meticulous records of work activities, including hours worked, homes visited, and surveys completed.

• Delivered exceptional customer service to vendors and retail stores, ensuring a consistently high-quality experience.
• Managed a designated territory comprising over 25 Dollar General Stores across Georgia, Florida, and Alabama. Conducted bi-weekly visits, with 1-5 store visits per day, adhering to a personally scheduled route to complete assignments efficiently.
• Cultivated strong relationships with vendors, store personnel, and merchandising management through effective communication channels, including phone, email, and in-person interactions.
• Provided vendors with timely service reports and high-quality photos using personal mobile devices and Footprint's online reporting system.
• Executed various independent project tasks such as stocking products, removing damaged items, implementing planograms, conducting audits, and tagging specified products. All activities were in accordance with pre-planned guidelines set by Footprint Retail Services.
• Maintained cleanliness, sanitation, and organization of work areas to uphold professional standards consistently.

• Provided top-notch customer service by promptly addressing inquiries and resolving issues in a courteous manner.
• Exhibited strong verbal and written communication skills, along with exceptional active listening abilities.
• Skillfully obtained, entered, and verified customer information accurately and efficiently.
• Proficient in explaining the features and benefits of products/services and utilizing established scripts for upselling.
• Followed designated work schedules and adhered to all policies, procedures, and guidelines set by West at Home.
• Maintained a safe, comfortable, well-lit, and organized work environment at home to optimize productivity and focus.

• Managed classrooms of up to 22 students across Pre-K through 12th grades, promptly reporting safety concerns or behavioral issues to the primary teacher or school administration while maintaining detailed behavioral records.

• Oversaw day-to-day classroom management and discipline, adapting instruction and group activities to cater to diverse student strengths and learning styles. Provided comprehensive instruction in core educational principles and facilitated engaging classroom discussions to promote learning.
• Established and maintained consistent classroom routines to support a conducive learning environment. Assigned, explained, and assessed homework, as well as administered and graded tests and quizzes, communicating student performance to the primary teacher.
• Proctored standardized examinations and ensured the cleanliness and organization of teaching and play areas to uphold high standards for subsequent use.
• Fostered effective communication and positive relationships with administration, colleagues, parents, and students to promote a collaborative and professional environment.

• Provided exceptional customer service by promptly addressing inquiries and resolving issues courteously.
• Managed the Gift Card Company project by verifying gift card balances and statuses.
• Demonstrated strong verbal and written communication skills, coupled with active listening abilities.
• Efficiently obtained, entered, and verified customer information.
• Expertly conveyed sales features and benefits while offering additional products or services to customers.
• Adhered to assigned work schedules and strived to comply with all company policies and procedures.
• Maintained a safe, comfortable, well-lit, and organized work environment at home to enhance productivity.

• Provided exceptional customer service by promptly addressing inquiries and resolving issues courteously.
• Demonstrated strong verbal and written communication skills, along with active listening abilities.
• Efficiently obtained, entered, and verified customer information.
• Contributed to increased sales within the DR Project by effectively taking orders and utilizing upselling techniques.
• Adhered to assigned work schedules and made efforts to comply with all policies, procedures, and guidelines for West-at-Home.
• Maintained a safe, comfortable, well-lit, and organized work environment at home to optimize productivity.

• Cultivated a positive and nurturing classroom environment conducive to learning and growth.
• Assessed students' academic and social development, maintaining detailed records and preparing progress reports and report cards to measure performance.
• Designed engaging lesson plans and established a structured classroom environment to support student success.
• Instructed students in Marketing Principles, Fashion Marketing, and Study Skills for grades 9-12, with a focus on providing essential study and test-taking skills to ninth-grade students.
• Developed and maintained syllabi for three different courses taught during each nine-week period.
• Created interactive and relevant course materials to meet students' academic, intellectual, and social needs.
• Employed diverse teaching techniques, including discussions and debates, to foster critical thinking and problem-solving skills.
• Prepared students thoroughly for assessments and integrated technology into instruction using various tools.
• Addressed individual student needs through differentiated instruction, mentoring, and after-school intervention/tutoring.
• Collaborated effectively with administration, colleagues, mentors, students, and parents to establish a positive and professional learning environment.
• Monitored student progress through portfolios, attended parent conferences, and provided regular feedback to parents.
• Participated in mandatory professional development workshops and training sessions via the school, as well, as GA TAPP (Georgia Teacher's Alternative Preparation Program - FT Candidate) etc. to enhance teaching skills and stay updated on educational trends and standards.

• Managed classrooms of up to 22 students across Pre-K through 12th grades, documenting safety concerns and behavioral issues and communicating with primary teachers and administration as needed.
• Ensured smooth day-to-day classroom operations and discipline to facilitate learning, following provided lesson plans and reinforcing core concepts in various subjects, particularly focusing on core subjects.
• Implemented proactive behavior modification techniques and positive reinforcement strategies to keep students engaged and on task, overseeing lunchroom and recess activities.
• Collaborated with teachers to identify student needs, set learning objectives, and implement effective reading and math strategies. Provided targeted support to individual students and small groups to address academic challenges and monitor progress toward established goals.
• Maintained classroom routines and schedules to create consistent learning environments. Assigned, explained, and assessed homework, as well as administered and graded tests and quizzes, reporting student performance to primary teachers.
• Ensured cleanliness and organization of teaching and play areas, sanitizing them after daily use to uphold high standards for subsequent use.
• Fostered effective communication and positive relationships with administrators, colleagues, parents, and students to promote professionalism and collaborative teamwork.

• Provided exceptional customer service to applicants and recipients, adhering to all relevant standards, policies, and regulatory guidelines to ensure a safe working environment.
• Conducted interviews and investigations to assess initial or continued eligibility for public/social assistance programs such as Food Stamps, Medicaid, and TANF.
• Directed applicants and recipients to appropriate agency, public, and community resources, such as employability programs and shelters, and performed case management duties to monitor progress and address challenges.
• Processed and reviewed applications for the Food Stamp program, applying consistent criteria and policies according to established guidelines.
• Managed a high volume of data entry using standard office software and hardware, including searching computer databases for verification of information.
• Handled numerous inbound and outbound phone calls daily to address customer inquiries, maintained documentation, and completed reports in a timely manner.
• Cultivated and maintained relationships with social services community and area employers to ensure participants' needs were met and placement opportunities were developed.
• Employed critical thinking skills to analyze problems, evaluate solutions, and make decisions, while staying informed of current policies, laws, and trends in the field through ongoing training and professional development.
• Attended mandatory meetings and completed all required state training, maintaining accurate personal records.
• Established positive rapport with management, colleagues, professional affiliations, and clients to foster a respectful and collaborative work environment.

• Provided exceptional customer service to prospective and current students and parents, offering prompt assistance with admissions inquiries and serving as a point of contact throughout the admissions process.
• Conducted outbound acceptance courtesy calls and telephone surveys to assess the effectiveness of school receptions and Open Houses, contributing to increased school registrations.
• Advised students on course selection, academic progression, and career options, optimizing their educational strategies.
• Demonstrated active listening skills to address customer concerns promptly, escalating significant issues to supervisors as needed.
• Handled inbound phone inquiries regarding various university aspects, including enrollment dates, degree programs, financial aid, housing options, and campus activities.
• Completed administrative tasks such as filing, data entry, and assembling information packages, ensuring timely and accurate dissemination of information to students and staff.
• Adapted quickly to new skills and tasks, enhancing efficiency and productivity to surpass goals.
• Fostered positive communication and collaboration with management and colleagues to maintain professionalism and support a team-oriented environment.