LaTosha L Coates
Summary
Seeking to obtain and sustain a full-time position that presents professional challenges while utilizing strong interpersonal skills, exemplary time management, and practical problem-solving abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Children's Mercy Hospitals & Clinics
02.2023 - Current
- Obtains enters, and verifies demographic and financial information in the computer system for registration areas including ambulatory services, ancillary departments, emergency room, urgent care, lab, and radiology
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Radiology Reading Room Assistant
Children's Mercy Hospitals & Clinics
08.2021 - 02.2023
- Facilitate and enhance the working environment for the Radiologists by performing tasks that allow them to focus on their primary clinical functions
- Serve as the primary point of contact for incoming and outgoing communications related to radiology.
- Efficiently managed time while working independently or as part of a team, consistently completing tasks within required deadlines.
- Promoted a positive work environment by effectively communicating with colleagues and supervisors.
Paraprofessional Educator
Behavioral Health Of Kansas City
10.2018 - 12.2020
- Responsible for implementing the student's Positive Behavior Support Plan (PBSP) and reaching behavior and academic goals in the Individualized Education Plan (IEP).
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
CNA - Certified Nursing Assistant
All About You Home Care
07.2013 - 12.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nurse Assistant
Seasons Care Center
03.2009 - 07.2012
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
Assistant Manager
Foot Locker
06.2004 - 05.2007
- Greeted customers, assisted the manager in running and operating the store, managed time cards and payroll.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Loan Processor Assistant
Empire Capital
11.2003 - 04.2004
- Helped Loan Officer with processing information for home loans, prepared meetings for managers and Loan Officers, answered phone calls, updated homeowners on paperwork.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Education
Bachelor of Science - Business Administration Human Resources
Colorado Technical University-Online
Colorado Technical University10.2024
GED -
MCC-KC
Kansas City, MO05.2001
Skills
- Home Health
- CNA
- Service Representative
- Warehouse experience
- Applied Behavior Analysis
- Autism Experience
- Behavioral Health
- Crisis Intervention
- Microsoft Excel
- Microsoft Word
- Customer Service
- Hospice Care
- Special Education
- Crisis Management
- Behavioral Therapy
- Computer Science
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- Problem-Solving
- Team Collaboration
- Relationship Building
- Payment Processing
- Patient Education
- Team Leadership
Certification
- CNA
- CPR Certification
- CNP - Certified Notary Public
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Tutored a class of special needs students before and after school.
- Developed course plans aimed at meeting academic, intellectual and social needs of each student.
- Awarded multiple bonuses for punctuality and outstanding attendance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancement401k matchPaid time offTeam Building / Company RetreatsWork from home optionPersonal development programsPaid sick leaveHealthcare benefitsQuote
“I really think a champion is defined not by their wins but by how they can recover when they fall.”
Serena Williams
Timeline
Patient Access Representative
Children's Mercy Hospitals & Clinics
02.2023 - Current
Radiology Reading Room Assistant
Children's Mercy Hospitals & Clinics
08.2021 - 02.2023
Paraprofessional Educator
Behavioral Health Of Kansas City
10.2018 - 12.2020
CNA - Certified Nursing Assistant
All About You Home Care
07.2013 - 12.2017
Certified Nurse Assistant
Seasons Care Center
03.2009 - 07.2012
Assistant Manager
Foot Locker
06.2004 - 05.2007
Loan Processor Assistant
Empire Capital
11.2003 - 04.2004
Bachelor of Science - Business Administration Human Resources
Colorado Technical University-Online
GED -
MCC-KC