Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Latosha R. Balkman

Latosha R. Balkman

Mill Creek ,WA

Summary

Flexible and versatile Master's Global Business Administration student specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software. Committed to providing accurate, effective advice to customers.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Providence Health Care
Everett, WA
06.2021 - Current
  • Scheduled evaluations and procedures for patients.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Escalated complex customer concerns to management for resolution.

Oncology Technician

Seattle Cancer Care Alliance
Kirkland, WA
04.2022 - 08.2022
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Reviewed medical records for each patient and collaborated with nursing team to adjust and optimize respiratory therapies.
  • Supported nurses in daily patient care activities by taking vital signs and documenting patient observations.

Operations Manager

Sur La Table
Aventura, FL
10.2015 - 08.2018
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Measured and reviewed performance via KPIs and metrics.
  • Enforced federal, state, local and company rules for safety and operations.

Store Manager

Victoria's Secret
Miami Beach, FL
12.2005 - 07.2013
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Education

MBA - Global Business Administration

Tufts University
Medford, MA
02.2023

Bachelor of Arts - Dispute Resolution

Pepperdine University
Malibu, CA
06.2021

Post Baccalaureate - Premedicine

Shoreline Community College
Seattle, WA
01.2021

Bachelor of Science - Criminalistics And Criminal Science

American InterContinental University
Schaumburg, IL
02.2019

High School Diploma -

Griggs International Academy
Berrien Springs, MI
02.2005

Skills

  • HIPAA Compliance
  • Appointment Scheduling
  • Filing and Recordkeeping
  • New Hire Training
  • Articulate Communication
  • Medical Data Collection
  • Insurance Verification
  • Meeting Preparation
  • Healthcare Operations
  • Inventory Management
  • Office Administration
  • Patient Relations
  • Interdepartmental Collaboration
  • Organized and Detail-Oriented
  • Organized and Efficient
  • Building Rapport and Credibility
  • Patient Care Coordination
  • Medical Terminology
  • Communicating to Patients and Families
  • Evaluating Quality of Care
  • Caring and Empathetic
  • Patient Rapport
  • Customer Service
  • Registration and Scheduling
  • Documenting and Recording Information
  • Providing Information and Resources

Accomplishments

  • Improved departmental collaboration by opening up communication channels and increasing transparency.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Increased quality of care by developing new tracking and assessment methods.

Languages

French
Professional Working
English
Native or Bilingual
Spanish
Limited Working

Timeline

Oncology Technician

Seattle Cancer Care Alliance
04.2022 - 08.2022

Patient Care Coordinator

Providence Health Care
06.2021 - Current

Operations Manager

Sur La Table
10.2015 - 08.2018

Store Manager

Victoria's Secret
12.2005 - 07.2013

MBA - Global Business Administration

Tufts University

Bachelor of Arts - Dispute Resolution

Pepperdine University

Post Baccalaureate - Premedicine

Shoreline Community College

Bachelor of Science - Criminalistics And Criminal Science

American InterContinental University

High School Diploma -

Griggs International Academy

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Latosha R. Balkman