Hi, I’m
LaToshia Kelley
Social Worker/Case Manager
Cordova,TN
Summary
With over two decades of experience in social services, notably at AHC Bright Glade, I excel in client advocacy and leadership, demonstrating exceptional customer service and collaboration skills. My proficiency in policy development and grant submission, coupled with a track record of enhancing program efficiency, showcases my ability to meet and exceed employer expectations.
Overview
20
years of professional experience
Work History
AHC Bright Glade Rehabilitation and Convelescent Home
Social Service Director
07.2023 - 07.2024
Job overview
- Social Worker and Admissions Director
- Assist residents with long term or short term rehabilitation admissions
- Psychosocial assessments, MDS, Medicare/Medicaid verification, discharge planning and consultations
- Occasional manager on duty role as part of the management team
- Adhere to COVID 19 guidelines and restrictions
- Manage visitations for vendors, residents and families
- Understanding the role of CMS guidelines within long term care
- Excellent customer service and counseling for residents and family members as needed to adapt to the new transitions whether it be for long term care or therapy
- Arrange appointments and transportation services
- Maintain medical records via Point Click Care software
- Assist in Quality Assessment and Performance Improvement (QAPI) and Abaqis assessments
- Collect and analyze behavioral incidents in effort to reduce recidivism to mental health facilities
- Coordinate and participate in gradual drug reduction team meetings for individuals with psychotropic medications
- Leadership experience and capabilities
- Inservice staff within the facility monthly and as needed
Graceland Rehabilitation and Nursing Center
Social Services Director
08.2022 - 06.2023
Job overview
- Social Worker and Admissions assistant
- Assist residents with long term or short term rehabilitation admissions
- Psychosocial assessments, MDS, Medicare/Medicaid verification, discharge planning and consultations
- Occasional manager on duty role as part of the management team
- Adhere to COVID 19 guidelines and restrictions
- Manage visitations for vendors, residents and families
- Understanding the role of CMS guidelines within long term care
- Excellent customer service and counseling for residents and family members as needed to adapt to the new transitions whether it be for long term care or therapy
- Arrange appointments and transportation services
- Maintain medical records via Point Click Care software
- Assist in Quality Assessment and Performance Improvement (QAPI) and Abaqis assessments
- Collect and analyze behavioral incidents in effort to reduce recidivism to mental health facilities
- Coordinate and participate in gradual drug reduction team meetings for individuals with psychotropic medications
- Leadership experience and capabilities
- Inservice staff within the facility monthly and as needed
WHITEHAVEN COMMUNITY LIVING CENTERMemphis, TN
Social Services Director
02.2020 - 08.2022
Job overview
- Company Overview: Facility has closed
- Social Worker and Admissions assistant
- Assist residents with long term or short term rehabilitation admissions
- Psychosocial assessments, MDS, Medicare/Medicaid verification, discharge planning and consultations
- Occasional manager on duty role as part of the management team
- Adhere to COVID 19 guidelines and restrictions
- Manage visitations for vendors, residents and families
- Understanding the role of CMS guidelines within long term care
- Excellent customer service and counseling for residents and family members as needed to adapt to the new transitions whether it be for long term care or therapy
- Arrange appointments and transportation services
- Maintain medical records via Point Click Care software
- Assist in Quality Assessment and Performance Improvement (QAPI) and Abaqis assessments
- Collect and analyze behavioral incidents in effort to reduce recidivism to mental health facilities
- Coordinate and participate in gradual drug reduction team meetings for individuals with psychotropic medications
- Leadership experience and capabilities
- Inservice staff within the facility monthly and as needed
- Facility has closed
Integral Care Austin-Travis County Behavioral HealthAustin, TX
Call Center Crisis Intervention Specialist-Qualified Mental Health Professional (QMHP)
04.2019 - 01.2020
Job overview
- The Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers
- The QMHP's primary purpose is to handle crisis calls by providing telephonic crisis intervention services and risk assessments, to complete initial screenings, provide information about Integral Care services, provide community referrals and support, link callers with the appropriate service providers, and assist with scheduling appointments
- These duties are completed with a focus on customer care, wherein to find ways to best meet the needs of clients
- The QMHP has moderate latitude for the exercise of independent judgment in most tasks performed, and works closely with a multitude of community partners, including but not limited to Austin Police Department, TCSO, medical facilities, and schools
Regional One HealthMemphis, TN
Hospital Violence Intervention Liaison/Social Worker (Part time)
02.2017 - 03.2019
Job overview
- After discharge from the hospital, my role is to provide trauma-informed case management, mental health services, and navigation to needed resources
- The programs goal is to offer support to victims of violence by connecting clients with community resource partners which may help to reduce retaliation, allow clients to achieve personal goals, and reduce recidivism rates
Memphis Health CenterMemphis, TN
Case Management/Social Worker
01.2015 - 08.2017
Job overview
- Case Management for the obstetrics/gynecology unit which serves the medically underserved community
- Assess the patients’ needs for community assistance encourage patients to continue prenatal/pediatric services at Memphis Health Center
- Conduct psychological assessment and refer to in-house behavioral health for counseling
- Educate women on the basics of health care during the pregnancy stages, provide sexual education, and monitor these patients until delivery
- Conduct speaking engagements through various outreach programs
- Encourage existing partnership with local, state and federal agencies
- Research and develop Health Resources and Services Administration (HRSA) reporting for the fiscal year, CMS, Joint Commission Certification and HIPPA certification
- Identify trends and variances within the program and make recommendations to upper management for enhancement of the program
- Maintain case notes via electronic system (NexGen)
Education
The University of MemphisMemphis, TN
Bachelor from Social Work
12.2008
Shelby State Community CollegeMemphis, TN
Associate of Science from Psychology
12.1999
Skills
- Customer Service experience 25 years
- Advocacy and Leadership (20 years)
- Collaboration with interdisciplinary teams
- Accurate client charting
- Client confidentiality as stated by HIPPA
- Professional development through educational courses
- Sensitivity to the needs of the client, patient and family
- Experience with the elderly, adolescents, disabled individuals and behavioral health care clients
- Health care, including, but not limited to, ambulatory, acute, rehabilitative care, palliative/hospice care, and public/private health insurance programs
- Assisted with housing for homeless individuals, transitional housing for mentally ill clients, care homes and assisted living facilities
- Excellent written and communication skills
- Critical thinking ability
- Strong time management/leadership Skills
- Case Management, individual planning
- Medicaid/Medicare process
- Discharge planning and follow-up
- Grievance/conflict management skills
- Policy development and experience with grant submission
- Proficient in Microsoft Office/Suite, Outlook, and internal Internet software
Timeline
Social Service Director
AHC Bright Glade Rehabilitation and Convelescent Home
07.2023 - 07.2024
Social Services Director
Graceland Rehabilitation and Nursing Center
08.2022 - 06.2023
Social Services Director
WHITEHAVEN COMMUNITY LIVING CENTER
02.2020 - 08.2022
Call Center Crisis Intervention Specialist-Qualified Mental Health Professional (QMHP)
Integral Care Austin-Travis County Behavioral Health
04.2019 - 01.2020
Hospital Violence Intervention Liaison/Social Worker (Part time)
Regional One Health
02.2017 - 03.2019
Case Management/Social Worker
Memphis Health Center
01.2015 - 08.2017
The University of Memphis
Bachelor from Social Work
Shelby State Community College
Associate of Science from Psychology
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