Michael Nickles
Columbus,Georgia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure IT position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Web Designer/Installer
Cabinet Rehab And Restoration
01.2016 - Current
- Developed graphic and image assets for both content and digital marketing efforts.
- Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
- Handled complex custom cabinetry installations with exceptional attention-to-detail, resulting in consistently high-quality outcomes that exceeded client expectations.
- Assembled and installed furniture and cabinetry.
Customer Service Coordinator
A1 Courier Services
02.2023 - 02.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Delivered onsite technical support.
Life Insurance Agent
American Income Life
03.2020 - 03.2021
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices,
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
Cashier Manager
Walmart
01.2017 - 07.2019
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Managed daily cash deposits, ensuring accuracy and timely submission.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
Associate of Science - Computer Networking
Columbus Technical College
Columbus, GA12.2023
Associate of Science - Cybersecurity
Columbus Technical College
Columbus, GA12.2022
Associate of Science - Computer Networking
Columbus Technical College
Columbus, GA12.2022
High School Diploma -
Carver High School
Columbus, GA05.2019
Skills
- Web Design and Maintenance
- Video Editing
- Python
- Software Installation and updates
- Help Desk Support
- Troubleshooting Network Issues
- Windows 10
- Customer Service
Certification
CompTIA A+ Expire 10/13/2026
Timeline
Customer Service Coordinator
A1 Courier Services
02.2023 - 02.2024
Life Insurance Agent
American Income Life
03.2020 - 03.2021
Cashier Manager
Walmart
01.2017 - 07.2019
Web Designer/Installer
Cabinet Rehab And Restoration
01.2016 - Current
Associate of Science - Computer Networking
Columbus Technical College
Associate of Science - Cybersecurity
Columbus Technical College
Associate of Science - Computer Networking
Columbus Technical College
High School Diploma -
Carver High School
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