Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

LaToshia M. Murry

Charlotte,NC

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

18
18
years of professional experience

Work History

Store Manager

Dollar General
Charlotte, NC
06.2024 - 02.2025
  • Maintained accurate records of employee performance reviews.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Monitored inventory levels and placed orders to restock shelves.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Store Manager

Family Dollar
Charlotte, NC
05.2018 - 06.2023
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Front Desk Supervisor

Baymont Inn & Suites
Charlotte, NC
01.2014 - 04.2018
  • Resolved customer complaints or answered customers' questions.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Conducted regular performance evaluations of front desk staff members.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Childcare Provider

Self Employed
Brooklyn Center, MN
01.2010 - 01.2014
  • Maintained a clean and organized play area.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Worked collaboratively with co-workers to ensure safety of all the children in care.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.

Correctional Officer

Ramsey County Sheriff’s Department
St. Paul, MN
01.2008 - 01.2010
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Inspected cells and conducted random searches of common areas.
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
  • Participated in training sessions to stay current on best practices in corrections and emergency response.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Inspected cells and other areas for contraband and safety hazards.
  • Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.

Collector

Collect Corp
St. Louis Park, MN
01.2007 - 01.2008
  • Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
  • Conducted skip tracing to locate missing customers with overdue accounts.
  • Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.

Office Assistant

Chiron Downtown Middle School
Minneapolis, MN

Education

GED -

Community & Adult Education
St. Paul, MN

Beaver Falls Senior High School
Beaver Falls, PA

Skills

  • Customer relations
  • Staff management
  • Outstanding communication skills
  • Relationship building and management
  • Work Planning and Prioritization
  • Cash management
  • Store merchandising

References

  • Dpty. Suwana Kirkland, (763) 291-8776
  • Sabrina Steed, (612) 232-7463
  • Mark Cook, (980)233-0730

Volunteer Experience

Sojourner Truth Academy, Board Member, Organized the boys and girls groups, Initiated the 'Bundle Me Warm' coat drive, Organized fundraisers to support needy families

Timeline

Store Manager

Dollar General
06.2024 - 02.2025

Store Manager

Family Dollar
05.2018 - 06.2023

Front Desk Supervisor

Baymont Inn & Suites
01.2014 - 04.2018

Childcare Provider

Self Employed
01.2010 - 01.2014

Correctional Officer

Ramsey County Sheriff’s Department
01.2008 - 01.2010

Collector

Collect Corp
01.2007 - 01.2008

Office Assistant

Chiron Downtown Middle School

GED -

Community & Adult Education

Beaver Falls Senior High School

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LaToshia M. Murry