LA TOSHSA MURRELL
Rialto,CA
Summary
Conscientious Customer Service Manager with 10+ years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
15
15
years of professional experience
Work History
Distribution Customer Service Representative
Kimberly-Clark NFI
08.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing and resolving distribution-related inquiries.
- Managed high-volume calls, effectively meeting customer needs and maintaining a professional demeanor.
- Streamlined order processing for improved efficiency and faster delivery times.
- Collaborated with warehouse teams to ensure accurate inventory levels and timely order fulfillment.
Customer Service Manager
Hertz Corp.
02.2017 - 08.2020
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
District Manager
Quantum Investments
09.2007 - 12.2017
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
- Improved operational standards, personnel moves, and merchandising strategies.
- Built positive and productive relationships with store and field leadership.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Met deadlines by proactively managing individual and team tasks and implementing audits processes.
Education
Associate of Arts - Medical Laboratory Technology
Compton Community College
Compton, CASkills
- Research and due diligence
- Inter-department collaboration
- Account Updates
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Staff education and training
- Complaint resolution
- Effective problem solver
Timeline
Distribution Customer Service Representative
Kimberly-Clark NFI
08.2022 - 01.2023
Customer Service Manager
Hertz Corp.
02.2017 - 08.2020
District Manager
Quantum Investments
09.2007 - 12.2017
Associate of Arts - Medical Laboratory Technology
Compton Community College
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