Latosia Whalen
High Point,NC
Summary
Enthusiastic Administrative Assistant. Professional and knowledgeable, offering years of experience in administrative support and customer service. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills.
Proven to handle multiple projects with a high degree of accuracy. Excellent customer service and conflict management skills. Proficient in calendar management, scheduling, data entry and database administration. Detail-oriented with highly efficient planning, problem-solving, and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Qorvo
01.2011 - Current
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency and cost reduction.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects while surpassing team goals with colleagues to implement best practices and protocols.
- Proven ability to learn quickly and adapt to new situations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Production Line Team Leader
Dell Computers
11.2007 - 01.2010
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated project workflows for departments.
- Assisted in development and implementation of new production policies, ensuring consistent alignment with both company goals and industry best practices.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored inventory levels and coordinated with suppliers to ensure timely delivery of materials needed for production operations.
- Mentored new team members, fostering positive work environment that encouraged professional growth.
- Set up machining, performed required maintenance and made adjustments to machines.
- Passionate about learning and committed to continual improvement.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Kept accurate and detailed records of personnel progress and productivity.
Store Manager
Family Dollar
05.2004 - 08.2007
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Approved regular payroll submissions for employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Applied effective time management techniques to meet tight deadlines.
Education
Associate of Applied Science - Business Administration And Management
Guilford Technical Community College
Jamestown, NC05.2023
Skills
- Prioritizing, organizing, and categorizing data
- Customer relations and communications
- Scheduling and calendar management
- Proficient office equipment operations
- Multitasking and Time Management
- Documentation and Recordkeeping
- Database Administration
- Business Administration
- Professional and mature
- Inventory Management
- Dedicated Team Player
- Training and coaching
- Human resource laws
- Microsoft Office Suite
- Critical Thinking
Accomplishments
- Increased office productivity 90% by implementing numerous process improvements.
- Completed payroll for staff of 10 direct reports.
- Updated and maintained company database to reflect current and accurate client records for more than 60 accounts.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Responded to over 60 client inquiries each day.
- Oversee consolidation project, resulting in improved productivity and company efficiency.
- Investigated, identified and reconciled account discrepancies.
Certification
- Certified Microsoft Office Specialist
Languages
English
Full Professional
Timeline
Administrative Assistant
Qorvo
01.2011 - Current
Production Line Team Leader
Dell Computers
11.2007 - 01.2010
Store Manager
Family Dollar
05.2004 - 08.2007
Associate of Applied Science - Business Administration And Management
Guilford Technical Community College