LaTownsend Curvey
Denton,TX
Summary
Experienced Data Entry Clerk with 2 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity. Results-driven Data Entry Clerk with extensive database management expertise. Proven history of successful error detection and correction.
Overview
10
10
years of professional experience
Work History
Data Entry Specialist
McKesson
Irving, TX
10.2022 - Current
- Exceeded quality goals to support team productivity.
- Sorted source documents and organized to be filed.
- Transferred completed work to supervisors for review and approval.
- Reviewed and updated account information in company computer system.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Compiled data from source documents prior to data entry.
- Coordinated, scheduled and executed in-depth data entry projects.
Customer Service Representative
Maximus
Athens , TX
07.2018 - 09.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved customer service wait times to mitigate complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front/Back Office Medical Assistant
Rose Cancer Center
Summit , Mississippi
11.2014 - 03.2018
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted patients with registration, new patient paperwork and check-out process.
- Closed and submitted patient insurance claims at end of shift.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Educated patients about medications, procedures and physician's instructions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Education
Some College (No Degree) - Medical Assistant
High Tech Institute
Irving Some College (No Degree) - Nursing
NCTC
Corinth Skills
- Error Verification
- Data Auditing
- Data Reporting
- Log Book Updates
- Data Input
- Attention to Detail
- Time Management
- Data Management
- Decision Making
- Workflow Management
- Multitasking and Prioritization
- Data Verification
- Microsoft Office Suite
- Microsoft Office
- Written and Verbal Communication
- Verifying Data Accuracy
- Discrepancy Resolution
- Data Integrity
Timeline
Data Entry Specialist
McKesson
10.2022 - Current
Customer Service Representative
Maximus
07.2018 - 09.2022
Front/Back Office Medical Assistant
Rose Cancer Center
11.2014 - 03.2018
Some College (No Degree) - Medical Assistant
High Tech Institute
Some College (No Degree) - Nursing
NCTC
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