LaToy Bondurant
Lexington,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Remote - Customer Service Representati
Conduent
03.2025 - Current
- Act as initial point of contact for inquiries from potential and existing Kentucky Medicaid Program recipients and affiliates.
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Administrative Coordinator
Access Wellness Group
01.2022 - Current
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Provided exceptional customer service to patients resolving issues related to scheduling or billing concerns.
- Maximized revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations for appointments and medication management.
- Liaised between patients, healthcare providers, insurers, pharmacists, creating a seamless experience for all parties involved in the prescription process.
Administration / Finance
Robert Half Office Team
05.2018 - 12.2021
- Facilitated efficient accounts payable processing, maintaining accurate records and timely payments to vendors.
- Performed audits, identifying discrepancies and ensuring full compliance with regulatory requirements.
- Executed billing tasks and recorded information in company databases.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Owner, Cosmologist
T.K.O Hair Studio
01.2010 - 12.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Associate - Medical Finance
Medquest
Lexington, KY05.2019
Skills
- Remote call center
- EPIC and InSync Software
- Verbal communication
- Active listening
- CRM
- Billing and Coding
Timeline
Remote - Customer Service Representati
Conduent
03.2025 - Current
Administrative Coordinator
Access Wellness Group
01.2022 - Current
Administration / Finance
Robert Half Office Team
05.2018 - 12.2021
Owner, Cosmologist
T.K.O Hair Studio
01.2010 - 12.2018
Associate - Medical Finance
Medquest
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