LaToy Jones

• Coordinated logistics operations to ensure timely delivery of goods and materials.
• Trained junior staff on logistics procedures, fostering a collaborative team environment focused on continuous improvement.
• Collaborated with suppliers to negotiate contracts, securing favorable terms and enhancing service quality.
• Trained new employees on logistics procedures, promoting a consistent approach across the team.
• Tracked orders and notified customers of status or potential delays.
• Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.

• Supervised daily operations, ensuring adherence to company standards and procedures.
• Trained and mentored team members on service excellence and operational efficiency.
• Implemented process improvements that enhanced workflow and reduced wait times.
• Managed inventory levels, optimizing stock control to meet customer demand.
• Coordinated scheduling for staff shifts, balancing coverage with labor costs.
• Resolved customer complaints effectively, improving overall satisfaction ratings.
• Monitored health and safety compliance, fostering a safe work environment for all employees.

Won Great Southwest Award!!!

• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Excelled in every store position and regularly backed up front-line staff.
• Conducted performance evaluations, providing feedback to enhance team productivity.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.