LATOYA AARON
Dayton,OH
Summary
Experienced Customer Service Representative skilled in relationship building, providing friendly and thorough customer service, problem-solving, conflict resolution, and teamwork. Proven ability to manage and resolve conflicts effectively while ensuring customer satisfaction. Currently pursuing a degree in Graphic Design and Media Arts, demonstrating creativity and attention to detail. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Freelance Graphic Designer
Independent contractor
Dayton, OH
12.2020 - Current
- Facilitated effective communication and collaboration between merchants, licensors, designers, and vendors to ensure seamless execution and distribution of final boards.
- Developed and presented mock-ups to convey complex ideas clearly and accurately, ensuring stakeholder satisfaction and understanding.
- Collaborated with cross-functional teams, including design and marketing groups, to align on creative direction and address any concerns or conflicts promptly and professionally.
Psychology Student
Southern New Hampshire University
New Hampshire
11.2020 - Current
- Took detailed dictations and typed reports, demonstrating strong attention to detail and organizational skills.
- Conducted internet research to gather relevant materials, showcasing proficiency in information retrieval and analysis.
- Delivered reports and performed errands efficiently, supporting the smooth operation of the office.
- Maintained a GPA of 3.0, reflecting dedication, discipline, and a commitment to academic excellence.
Digital Marketing Intern
Zulily
Dayton, OH
09.2021 - 08.2022
- Generated ideas for original content that resonates with target audience.
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Developed content for websites, blogs, and social media platforms to increase brand awareness.
- Managed social media accounts, creating engaging posts and monitoring user interactions.
Medical Scribe
ScribeAmerica
Arlington, VA
01.2022 - 05.2022
- Prepared and assembled medical record documentation/charts for physicians, ensuring accurate and timely information management.
- Updated patient history, physical exam, and other pertinent health information in patient records, maintaining thorough and precise documentation.
- Demonstrated strong attention to detail and organizational skills in maintaining and updating patient records.
- Supported the healthcare team by efficiently managing documentation tasks, contributing to improved patient care and service delivery.
In Home Nanny
Independent Contract
Dayton, OH
06.2018 - 04.2021
- Provided exceptional customer service, ensuring satisfaction and trust from the family.
- Offered care and nurturing to the children, demonstrating empathy, patience, and strong interpersonal skills.
- Utilized strong problem-solving skills to address and resolve any issues that arose, ensuring a smooth and supportive environment.
- Communicated effectively with parents to provide updates and address any concerns promptly and professionally.
McDonalds Crew Member
Scotts family mcdonalds
Dayton, OH
11.2018 - 12.2019
- Delivered high-quality customer service, greeting and assisting customers with their orders.
- Utilized strong communication skills to ensure clear and accurate order taking, minimizing errors.
- Kept dining and kitchen areas clean and well-organized, demonstrating attention to detail and commitment to hygiene.
- Worked effectively as part of a team to provide fast and efficient service during peak hours.
Babysitter/Housekeeper
Freelance/Self Employed
Brookings, SD
09.2016 - 12.2017
- Offered attentive and nurturing care to children, demonstrating strong interpersonal skills and reliability.
- Utilized strong problem-solving skills to address and resolve any issues related to childcare and household management efficiently.
- Demonstrated attention to detail in cleaning tasks, ensuring a hygienic and comfortable environment.
- Communicated effectively with clients to understand their needs and provide timely updates, ensuring a high level of service.
- Administers one-on-one care and meets the physical, emotional, social, and intellectual needs of the children
McDonalds Crew Member
McDonald's
Richmond, VA
04.2015 - 09.2016
- Efficiently handled customer orders, demonstrating strong communication and problem-solving skills.
- Maintained cleanliness and organization in the dining and kitchen areas, ensuring a hygienic environment.
- Collaborated with team members to deliver quick and accurate service, enhancing customer satisfaction.
- Resolved customer complaints and issues promptly, maintaining a professional and friendly demeanor.
Education
Bachelor's degree - Graphic Design
Southern New Hampshire University
06.2024
Skills
- Customer Service
- Conflict Management
- Customer Service
- Analysis skills
- Budgeting
- English
- Project management
- Writing Skills
- Microsoft Office
- Typing
Assessments
- Food service: Customer situations, Proficient, 05/01/24, Identifying and addressing customer needs in a food service setting
- Graphic design, Proficient, 02/01/23, Using graphic design techniques and producing visual media to communicate concepts
- Attention to detail, Proficient, 02/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 05/01/21, Identifying and resolving common customer issues
- Social media, Proficient, 05/01/24, Knowledge of social media techniques and analytics interpretation
- Case management & social work, Proficient, 04/01/24, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
- Recruiting, Proficient, 12/01/22, Managing the candidate sourcing and selection process
- Sales skills, Proficient, 05/01/24, Influencing and negotiating with customers
- Front desk agent (hotel), Proficient, 01/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
- Call center customer service, Proficient, 05/01/21, Demonstrating customer service skills in a call center setting
- Administrative assistant/receptionist, Proficient, 10/01/22, Using basic scheduling and organizational skills in an office setting
- Customer focus & orientation, Proficient, 01/01/23, Responding to customer situations with sensitivity
- Written communication, Proficient, 05/01/24, Best practices for writing, including grammar, style, clarity, and brevity
Affiliations
- Member, American Institute of Graphic Arts (AIGA)
Active participant in professional discussions and events, staying updated on industry trends and networking with fellow designers. - Reading
Avid reader of literature and non-fiction, fostering a passion for continuous learning and diverse perspectives.
Timeline
Medical Scribe
ScribeAmerica
01.2022 - 05.2022
Digital Marketing Intern
Zulily
09.2021 - 08.2022
Freelance Graphic Designer
Independent contractor
12.2020 - Current
Psychology Student
Southern New Hampshire University
11.2020 - Current
McDonalds Crew Member
Scotts family mcdonalds
11.2018 - 12.2019
In Home Nanny
Independent Contract
06.2018 - 04.2021
Babysitter/Housekeeper
Freelance/Self Employed
09.2016 - 12.2017
McDonalds Crew Member
McDonald's
04.2015 - 09.2016
Bachelor's degree - Graphic Design
Southern New Hampshire University