Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Latoya Adams
Management
Summary
Overview
10
years of professional experience
6
years of post-secondary education
Work History
Sixt Rent A CarSan Francisco, CA
Customer Service Representative
04.2023 - Current
Job overview
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Respond to customer requests for products, services, and company information.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Fleet check all vehicles in system
- Create repair orders for damage vehicles
- Check all returned vehicles in O-app
- Open and close store
- Assist in day-to-day operation
- Assist in training new employees
Customer Service RepresenativeJonesboro, GA
Budget Rental Car
01.2021 - 03.2023
Job overview
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
Eviction Services NowAtlanta, GA
Eviction Specialist
04.2018 - Current
Job overview
- Built and fostered tenant relationships through frequent, in-person interactions.
- Enforce occupancy policies and procedures by confronting violators of lease terms.
- Communicate pertinent information to clients via phone, email, and mail.
- Revise and finalized letters, briefs, and memos.
- Contact clients to schedule appointments and discuss progress of cases.
- Creat weekly, monthly, and quarterly expense reports.
- Interview clients to obtain information relevant to cases.
- Research and analyzed legal issues and cases to provide accurate advice to clients.
- Write and file federal removals and appeals for clients on schedule to maximize case success.
- Produce legal documents such as briefs, pleadings and appeals.
- Review, edited and proofread litigation for proper grammar, spelling and punctuation.
- Develop polish motions and briefs to support litigation processes and court proceedings.
Dollar GeneralRiverdale , GA
Manager
06.2014 - 01.2018
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained relationships with customers and suppliers through account development.
Education
City College of San FranciscoSan Francisco, CA
AA from Communications
09.1996 - 06.2001
University Overview
UEI College - Morrow GaJonesboro Georgia
Bachelor Of Business Administration from Business Administration And Management
02.2021 - 08.2022
University Overview
Skills
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Timeline
Customer Service Representative
Sixt Rent A Car
04.2023 - Current
UEI College - Morrow Ga
Bachelor Of Business Administration from Business Administration And Management
02.2021 - 08.2022
Budget Rental Car
Customer Service Represenative
01.2021 - 03.2023
Eviction Specialist
Eviction Services Now
04.2018 - Current
Manager
Dollar General
06.2014 - 01.2018
City College of San Francisco
AA from Communications
09.1996 - 06.2001
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