Summary
Overview
Work History
Education
Skills
References
References
Timeline
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LATOYA AGARD

Bayonne,US

Summary

I'm a driven professional with over nine years of experience in retail and healthcare. In retail, I consistently exceeded sales goals, delivered top-tier customer service, and supported sales teams through effective administration. In healthcare, I’ve managed high-volume client portfolios, coordinated pharmacy services, and resolved complex issues to improve service delivery. I use KPI reports and financial data to guide strategic decisions and enhance efficiency. As a former Regional Sales Manager, I led teams, trained staff, and met revenue goals through data-driven strategies. I'm excited to bring my leadership, communication, and problem-solving skills to a liaison role that connects patients, providers, and care teams to improve outcomes.

Overview

10
10
years of professional experience

Work History

Account Manager

Medly Pharmacy
New York, NY
12.2018 - 12.2022
  • Oversaw daily office operations, providing leadership and direction to ensure seamless workflow.
  • Audited and verified high-volume accounts receivable for accuracy and compliance.
  • Acted as the primary liaison between healthcare providers and the pharmacy to facilitate communication and resolve issues.
  • Managed a portfolio of 500+ client accounts, conducting weekly on-site visits to maintain relationships and address needs.
  • Collaborated with healthcare provider staff to enhance service delivery and client satisfaction.
  • Conducted weekly financial analyses to align pharmacy services with clients' business goals.
  • Interpreted and utilized KPI reports to support strategic decisions and drive account growth alongside sales representatives.
  • Developed and implemented comprehensive training manuals to streamline onboarding for new team members.
  • Fostered and maintained strong internal relationships to support cross-functional collaboration.

Account Manager / Prior Authorization Specialist

Quality Rx Pharmacy
New York, NY
06.2019 - 11.2022
  • Responsibilities mirrored those held at Capsule Rx Pharmacy, with a focus on prior authorizations, client account management, and coordinating care with providers.
  • Oversaw management of a substantial client portfolio, ensuring efficient and accurate processing of prior authorizations to facilitate timely patient access to prescribed medications.
  • Served as the principal liaison between healthcare providers, insurance payers, and pharmacy operations, effectively resolving authorization and reimbursement challenges.
  • Coordinated closely with providers to obtain requisite clinical documentation and expeditiously follow up on pending authorizations, contributing to a measurable reduction in approval turnaround times.
  • Collaborated with interdisciplinary teams to enhance operational workflows and ensure adherence to regulatory compliance standards.
  • Leveraged KPI metrics and data analytics to monitor and optimize authorization processing performance, driving continuous improvement initiatives.
  • Delivered comprehensive training and ongoing support to new team members on prior authorization procedures and effective client communication strategies.
  • Cultivated and maintained strong client relationships by addressing concerns promptly and providing tailored service to maximize client satisfaction and retention.

SENIOR SALES ACCOUNT MANAGER

Verizon
New York, NY
04.2013 - 02.2019
  • Trained new employees on company policies and strong sales techniques.
  • Generated leads and located opportunities for market expansion and business growth.
  • Arranged in-person meetings and visited with clients to improve success of sales pitches.
  • Developed strong relationships with clients to grow business networks.
  • Built and maintained pipeline that supported monthly, quarterly and annual goals.
  • Forecasted sales numbers to gauge product and campaign success.
  • Performed data cleansing tasks to ensure the accuracy of datasets used for analysis.

Education

BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION MANAGEMENT OF TECHNOLOGY

ST. JOHN'S UNIVERSITY
Queens, NY, US
06.2011

ASSOCIATE IN ARTS (A.A.) - COMMUNICATION

HERKIMER COLLEGE
Herkimer, NY
06.2007

Skills

  • Professional demeanor
  • Healthcare communication
  • Insurance coordination
  • Account management
  • Data analysis and KPI monitoring
  • Workflow optimization
  • Team training and support
  • Problem solving
  • Attention to detail
  • Customer service excellence
  • Medical documentation review

References

References available upon request

References

References available upon request.

Timeline

Account Manager / Prior Authorization Specialist

Quality Rx Pharmacy
06.2019 - 11.2022

Account Manager

Medly Pharmacy
12.2018 - 12.2022

SENIOR SALES ACCOUNT MANAGER

Verizon
04.2013 - 02.2019

BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION MANAGEMENT OF TECHNOLOGY

ST. JOHN'S UNIVERSITY

ASSOCIATE IN ARTS (A.A.) - COMMUNICATION

HERKIMER COLLEGE

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