Experienced Insurance Professional successful at managing high caseloads in a fast- paced environment. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering years of experience and willingness to take on any challenge.
Hi, I’m
LATOYA AIRY
Balch Springs,TX
Summary
Overview
11
years of professional experience
Work History
AmTrust FinancialFarmers Branch, TX
CLAIMS ASSISTANT II
06.2019 - Current
Job overview
- Assists in Subrogation process recovering third party liability deductibles
- Contacts Insureds, Agents, and Lawyers to negotiate deductibles
- Performs financial activities to include but not limited to, issuing payments, requests for stop pays, voids and check copies
- Key Accomplishments Achieved 98% financial, 95% clerical, and 100% quality scores for subrogation deductible recovery by implementing process improvements based on analysis of trends
- Recognized by VP of Subrogation due to recovering highest revenue for year of 2021 & 2022
- Resolved system challenges by improving automated and manual systems in collaboration with claim adjusters on complex issues.
- Prepared files, letters and notices.
- Examined reports, accounts and evidence to determine integrity and accuracy of information..
National LloydsDallas, TX
UNDERWRITER II
01.2016 - 03.2019
Job overview
- Ordered appraisal reports, flood certifications and property reports
- Communicated underwriting decisions with processors and loan officers and followed up with Loss Mitigation to gather additional information
- Analyzed and generated underwriting decisions for loan requests submitted from residential mortgage department
- Accepted priced and bound insurance within underwriting authority while reviewing and verifying loan applications and documentation
- Key Accomplishments Completed renewal process of accounts with over $100,000 in policy premiums Generated $1,000,000 in new business growth in 2017 while maintaining 3.8% rate increase and 85% retention of business already on books.
- Supported review and acceptance or denial of new or renewal business.
- Determined and documented loan conditions and communicated requirements and decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
GEICORichardson, TX
CUSTOMER SERVICE REPRESENTATIVE
11.2012 - 11.2016
Job overview
- Obtained Property and Casualty License
- Interacted with insureds to gain long term customer loyalty
- Documented all calls and authorizations with accuracy while serving as liaison between customers and various departments
- Key Accomplishments 2 Ability to meet customer service target within 2 months of taking calls and consistently proven to achieve 100% on property and casualty targets
- Top performer title given to top 10% of each site awarded 4 times within years at company
- Assisted with training of new hires merging their knowledge and skill set with departmental processes and systems, monitored call time and quality with 96% accuracy rate.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
WOODROW WILSON HIGH SCHOOLDallas
HIGH SCHOOL DIPLOMA
05.2003
University Overview
GPA: 3.8
Skills
- Documentation Processing
- Coverage Determination
- Financial Analysis
- Loan Origination
- Negotiation Proficiency
- Fair House Regulations
- Risk Management
- Excellent written and verbal communication skills as well as influencing skills
- Leadership skills
- Organized, good communication skills, strong quantitative and analytical skills
- Strong interpersonal skills – particularly collaboration and engagement skills
- Sound communication skills – including written and verbal/presentation skills
- Analytical and decision-making skills, basic to intermediate level Microsoft Excel skills
Availability
See my work availability
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Available
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Timeline
CLAIMS ASSISTANT II
AmTrust Financial
06.2019 - Current
UNDERWRITER II
National Lloyds
01.2016 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
GEICO
11.2012 - 11.2016
WOODROW WILSON HIGH SCHOOL
HIGH SCHOOL DIPLOMA
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