LaToya Akana
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Affiliate Marketer
Self Employed
11.2023 - Current
- Increased affiliate revenue by developing and implementing strategic marketing plans tailored to specific products and audiences.
- Enhanced brand visibility by creating compelling content for social media, email campaigns, and blog posts.
- Optimized landing pages for improved user experience, resulting in higher conversion rates and increased sales.
- Built strong relationships with industry influencers through networking and collaboration, leading to mutually beneficial partnerships.
- Created engaging multimedia content that showcased product features and benefits, resulting in increased interest from potential customers.
Special Education Paraprofessional
Los Angeles Unified School District, LAUSD
08.2013 - 06.2023
- Enhanced student comprehension by developing and implementing individualized education plans for special needs students.
- Collaborated with multidisciplinary teams to assess student needs, develop appropriate interventions, and monitor progress.
- Improved student behavior and social skills through the implementation of positive reinforcement strategies and behavior management plans.
- Participated in ongoing professional development opportunities to stay current on best practices in special education.
- Developed strong relationships with students by establishing trust, setting clear expectations, and providing consistent support throughout their academic journey.
- Led small group instruction focused on building foundational skills such as reading fluency or math problem-solving techniques.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
- Implemented behavior modification techniques to improve student social and academic performance.
Uber Driver
Uber
10.2019 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Drove customers to their desired destination
In Home Care
In-Home Support Services
07.2012 - 04.2017
- Administered medications safely, ensuring proper dosage and adherence to prescribed treatment regimens.
- Implemented fall prevention measures for at-risk patients, reducing injury-related incidents during home visits.
- Provided emotional support to patients and families during challenging times, demonstrating empathy and understanding in the delivery of home care nursing.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Assisted patients with activities of daily living to promote independence.
Certified Nursing Assistant
Nursing Home
07.2011 - 09.2011
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Lead Receptionist
The Sports Club LA-Beverly Hills
11.2005 - 07.2009
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Collaborated with other departments to facilitate seamless communication and information flow across the organization.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Contributed to the overall office culture by participating in team-building activities and promoting a positive work environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Resolved customer problems and complaints.
Sales Associate
Express Clothing Store
04.2004 - 11.2005
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Science - Surgical Technology
Everest College
Reseda, CA01.2010
Skills
- Keyword Research
- Product Promotion
- Video Marketing
- Sales Funnel Optimization
- Digital Marketing
- Customer Service
- Paperwork Processing
- Data Entry
- Call Management
- Administrative Support
- Problem Resolution
- Multi-line phone talent
Timeline
Affiliate Marketer
Self Employed
11.2023 - Current
Uber Driver
Uber
10.2019 - 02.2020
Special Education Paraprofessional
Los Angeles Unified School District, LAUSD
08.2013 - 06.2023
In Home Care
In-Home Support Services
07.2012 - 04.2017
Certified Nursing Assistant
Nursing Home
07.2011 - 09.2011
Lead Receptionist
The Sports Club LA-Beverly Hills
11.2005 - 07.2009
Sales Associate
Express Clothing Store
04.2004 - 11.2005
Associate of Science - Surgical Technology
Everest College