Latoya Anderson
College Station,TX
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Sr. Manager Real Estate Budgeting
Cardinal Group Management
08.2022 - Current
- Collected and arranged financial information and entered details into Adaptive Insights financial management system.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Input financial data and produced reports using Adaptive Insights.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Oversaw Real Estate Property Budgeting departmental accounting activities.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Group Operations Manager
Cardinal Group Management
12.2020 - 08.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Introduced new methods, practices and systems to reduce turnaround time.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Identified procedure or process changes required to improve performance and productivity.
- Maintained ongoing schedule and documentation for all reporting procedures
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Collected data from other divisions to support quarterly forecasts
- Continuously assessed current reporting techniques and developed improvements to boost accuracy
- Established and maintained operational standards for 15 locations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
AVP of Systems
Asset Living
08.2018 - 12.2020
- Created new programs that resulted in increasing productivity and customer satisfaction
- Collaborated with accounting team to ensure new product roll out included emphasis on good accounting principles and practices.
- Responsible for self implemented migrations for new development properties from Entrata and other software platforms.
- Completed accounting migrations to transition properties with use of E2E and self-migration setup.
- Updated Entrata procedures to produce more efficient working standards for on-site staff.
- Worked closely with Learning and Development to improve quality training materials for Operations.
- Created revised policy and procedures to coincide with new features rolled out to sites.
- Responsible for implementation of New Product Roll Out, to include Captive Program, Inspection Manager, NVoice Pay, and other 3rd party systems.
- Demonstrated leadership by making improvements to work processes and helping to train others
- Defined strategies and created plans to achieve ambitious operational objectives
- Worked closely with team members to deliver project requirements, develop solutions and improve support response times with use of knowledge base articles and training.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used coordination and planning skills to achieve results according to schedule
- Communicated business concepts and expected functional behavior to developers and other stakeholders
- Identified opportunities to improve business process flows and productivity
- Collaborated with senior management to develop strategic initiatives and long term goals
- Resolved workflow issues to optimize team productivity and improve delivery times
- Guided testing process and validation for major software releases
- Communicated regularly with customers concerning data exchange and technology integration
- Supported implementation of property management system software applications to enable centralized management of tasks
Senior Community Manager
Asset Living
09.2016 - 08.2018
- Responsible for budget management, reduction in spending, income projections and academic and calendar year budgeting.
- Oversee all aspects of marketing and leasing from developing initial plan to adjusting regularly for actual leasing achieved to date.
- Oversee turnover of 60+% of property.
- Reduced spending by 2.0% during budget year 2016-2017, through negotiation of services and tighter spending controls.
- Oversaw completion of several cap-ex projects as well as maintained asset in good physical condition through quarterly building inspections and unit walks.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Oversaw 31-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
Education
Master of Science - Curriculum And Instruction
Arizona State University
Tempe, AZ05.2015
Skills
- Software: Entrata, Real Page, Articulate 360, Gracehill (admin), Happy Inspector, and Yardi Voyager, Zendesk, Adaptive Insights, and Leo 247
- System Implementation
- Policy Compliance
- Process Management Oversight
- Department Policies and Procedure Implementation
- Captive Insurance Knowledge
- Financial Management
- Training course planning
- Materials organization
- Employee Onboarding
- Process Data Analysis
- Budgeting and forecasting
- Staff Management
- Contract Management
Timeline
Sr. Manager Real Estate Budgeting
Cardinal Group Management
08.2022 - Current
Group Operations Manager
Cardinal Group Management
12.2020 - 08.2022
AVP of Systems
Asset Living
08.2018 - 12.2020
Senior Community Manager
Asset Living
09.2016 - 08.2018
Master of Science - Curriculum And Instruction
Arizona State University