Latoya Anderson
Lithonia,GA
Summary
Competent in keeping warehouse operations moving according to schedule by moving, inspecting and shipping materials efficiently. Offering 7 years of experience and strong focus on quality and performance. Background working in cold storage and extreme warehouse environments.
Overview
16
16
years of professional experience
Work History
Social Service Coordinator
Stone Mountain Run Nursing and Rehabilitation Home
Stone Mountain, Georgia
11.2024 - Current
- Participated in multidisciplinary team meetings to discuss complex cases.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Advised family members on available options when dealing with challenging situations involving their loved ones.
- Acted as role model for clients by exhibiting positive behaviors.
- Facilitated group sessions to provide education about available social services programs.
- Provided emotional support during difficult times to help individuals cope with life challenges.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Social Service Director
Rosemont At Stone Mountain
Stone Mountain, Georgia
09.2021 - 11.2024
- Provided leadership in developing policies, procedures, and protocols for social service programs.
- Coordinated with other departments to ensure efficient delivery of services.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Conducted assessments of client needs and developed plans for providing appropriate services.
- Participated in community events related to social services initiatives.
- Maintained lists of resources helpful to clients.
- Counseled and prepared residents for transition to independent living.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Performed psychosocial assessments and documented casework.
- Acted as role model for clients by exhibiting positive behaviors.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
- Participated in multidisciplinary team meetings to discuss complex cases.
- Completed day-to-day duties accurately and efficiently.
Warehouse Worker
3m
DeKalb, IL
04.2015 - 07.2021
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Navigated powered lift trucks safely to move items throughout the warehouse and reduce injury risk.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Identified safety hazards and notified management to determine the proper resolution of issues.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
- Monitored work areas for cleanliness and functionality and removed obstacles to promoting a safe work environment.
- Operated forklift to elevate or place merchandise in appropriate areas.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Replenished inventory with a focus on addressing customer needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Developed position rotation to support continuous improvement and operator development.
- Identified business issues, creating customized solutions for individual problems.
Supervisor
Adecco
DeKalb, IL
02.2014 - 04.2015
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Identified safety hazards and notified management to determine the proper resolution of issues.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Monitored work areas for cleanliness and functionality and removed obstacles to promoting a safe work environment.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Conducted employee evaluations and reviews.
- Delegated work to staff, setting priorities and goals.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Sales Clerk
Victoria's Secret
Brooklyn, NY
06.2011 - 08.2011
- Organized storage of articles in bins, floors, shelves, and assigned areas according to product categories.
- Rotated goods in inventory by following the“first in, first out” approach to keeping shelves organized and well-stocked.
- Identified safety hazards and notified management to determine the proper resolution of issues.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote asafe work environment.
Office Clerk
Vision Of Restoration Inc.
Maywood, IL
06.2009 - 08.2009
- Assisted team members with special projects by coordinating records and resources to meet expected requirements.
- Maintained office safety by screening visitors, updating logs, and issuing temporary passes.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Supported office clerical functions using word processing and other software, email, and office machines.
Education
Bachelor of Arts - Psychology
Ashford University
San Diego, CA10.2020
Skills
- Worker training
- Reliable team worker
- Variance and risk analysis
- Communication and presentation
- Client-focused service
- Observation
- Strategic planning advice
- Elderly care
- Effective communication
- Public relations
- Written and verbal communication
- Teamwork and collaboration
- Problem-solving
- Active listening
Timeline
Social Service Coordinator
Stone Mountain Run Nursing and Rehabilitation Home
11.2024 - Current
Social Service Director
Rosemont At Stone Mountain
09.2021 - 11.2024
Warehouse Worker
3m
04.2015 - 07.2021
Supervisor
Adecco
02.2014 - 04.2015
Sales Clerk
Victoria's Secret
06.2011 - 08.2011
Office Clerk
Vision Of Restoration Inc.
06.2009 - 08.2009
Bachelor of Arts - Psychology
Ashford University
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