LaToya Augustine
Austin,Texas
Overview
17
17
years of professional experience
Work History
Dispatcher/Admin Support Specialist
BLACKBOX NETWORK SERVICES
Austin, TX
01.2016 - Current
- Provide assistance on various special projects in a fast paced environment
- Liaison between channel partners, distributors, care team representatives, and other various departments
- Provide quality customer service to internal and external clients via telephone and email, while coordinating with other departments
- Assist with scheduling meetings and training for distribution, channel and project team members, Microsoft-Office, Excel, word.
Adminator Support - Customer Service
GENERAL MOTORS
Austin, TX
01.2013 - 01.2016
- Answer all incoming customer calls within quality standards
- Gather and input customer demopgraphics and inquiris in PC environment
- Follow critical elements of the Call and File handling process
- Maintained and prepared reports and correspondence
- Recorded data into filing systems utilizing MS-Office application or specialized software packages
- Performed administrative duties, projects
- Review escalated calls with Team Leader for resolutions/ assistance
- Place outbound follow up calls from interaction as required
- Make final decisions regarding goodwill options
- Assist customer with vehicle specifications and warranty inquiries.
Administrative Functional Support - Specialty Department
DELL COMPUTERS
Round Rock, TX
01.2011 - 01.2012
- Logistics Specialist
- Processed and identified orders for shipment and logged hardware orders using the internal database and RF scanner
- Managed updated the inventory database, conducted visual inspections, and identified and tracked damages.
Human Resource Assistant
SWIFT OIL AND GAS
Houston, TX
01.2010 - 01.2011
- Provided payroll assistance to the payroll department, processed domestic and international payroll advantage processed payroll queries, filed confidential records, and maintained a daily log of incomplete timesheets
- Assisted the billing department with preparing invoices, sorted mail, and processed employment verifications.
Admin/CSR
H.E.B
Austin, TX
01.2007 - 01.2009
- Processed customer cash, credit, debit, and coupon transactions using an electronic cash machine, scanned goods, weighed produce, collected payments, managed a daily cash account, and issued receipts
- Greeted customers, maintained transaction reports, bagged and wrapped packages, responded to inquiries, and handled complaints.
Skills
- Customer Service
- Call Center
- Customer Care
- Customer Support
- Network Support
- Help Desk
- Cleaning Service
- Hotel experience
- Time management
- Administrative experience
- Office experience
- Typing
- Windows
- Communication skills
- Software troubleshooting
- Custodial experience
- Commercial cleaning
- Janitorial experience
Personal Information
Title: Dispatcher/Admin Support Specialist - BLACKBOX NETWORK SERVICES
Timeline
Dispatcher/Admin Support Specialist
BLACKBOX NETWORK SERVICES
01.2016 - Current
Adminator Support - Customer Service
GENERAL MOTORS
01.2013 - 01.2016
Administrative Functional Support - Specialty Department
DELL COMPUTERS
01.2011 - 01.2012
Human Resource Assistant
SWIFT OIL AND GAS
01.2010 - 01.2011
Admin/CSR
H.E.B
01.2007 - 01.2009
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