LaToya Avery
Atlanta,GA
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. Competent Logistics Manager offering wealth of experience in maintaining proper product rotations and ensuring compliance with government regulations. Background in business management with additional training in distribution and team building. Works well within union or nonunion environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Production Scheduler with specialties in purchasing, shipping and receiving and inventory level control. First-rate statistics, mathematics and distribution talents. Strong proficiency in reducing inventory costs by creating accurate purchasing and inventory methods. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Logistics Manager/Production Scheduler
Owens Corning
09.2023 - Current
- Manages Production Scheduling/Warehouse & Shipping processes for the Fairburn Plant
- Responsible for all aspects of scheduling product runs consistent with demand as determined by jointly working with Division Planning
- Ensures completion of production orders and ensures daily schedule attainment
- This includes developing monthly production schedules that are updated as needed based on product demand
- Responsible for creating best in class performance within the warehouse which includes leading 22 hourly employees
- Manages and oversees all shipping operations in a manner that maintains the plant's safety, engagement, cost, productivity, efficiency, quality, and customer service
- Heavy excel use, attention to detail and organizational skills
- Lead warehouse and storeroom operations with 20+ personnel
- Sustain high levels of product quality, with a target of zero SEC's
- Root cause SEC issues and ensure proper controls are in place to prevent future issues
- Communicate expectations and hold team members accountable for delivering results
- Foster an environment that promotes teamwork and inclusion
- Maintain plant housekeeping expectations for the shipping, storeroom and warehouse areas
- Hold start of shift huddle to communicate expectations
- Ensure that shift employees have adequate coverage for breaks while filling orders
- Ensure verification of inbound and outbound freight
- Process daily activity reports
- Hold communications as needed with customer service center, transportation personnel, sales force, regional planning
- Maintain good working relationship with vendors, carriers and customers
- Ensure effective roll-out of IVC Inventory management system
- Oversees integrity of SAP and Power Bi.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Monitored logistics performance and identified improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Kept corporate departments and customers updated on critical shipments.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Spearheaded the adoption of new technologies such as warehouse automation systems, enhancing overall operational efficiency.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Flagged potential issues by monitoring timelines.
- Collaborated with cross-functional teams to ensure alignment of production schedules with sales forecasts and customer demands.
- Streamlined communication channels to improve information flow between departments and support seamless production scheduling.
- Enhanced on-time delivery rates by maintaining accurate production planning and prioritizing tasks.
- Boosted productivity, ensuring timely execution of work orders and coordinating resource allocation.
- Resolved accuracy issues by implementing software to pinpoint areas of weakness and address concerns.
- Maintained open lines of communication with stakeholders throughout all stages of the production cycle, fostering a collaborative environment conducive to meeting deadlines.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
Fleet Manager
Hogan Transportation
08.2022 - 05.2023
- Working in a hybrid environment, provided operational leadership and support to a team of drivers assigned to a customer's dedicated account
- Is a liaison with the customer ensuring high quality customer service and support Ensures safe and timely deliveries
- Is responsible for enhancing the overall customer service and support by managing drivers to ensure the client's needs and expectations are met
- Diagnoses and uses independent discretion based on the circumstances to solve employee-related issues
- Systems include: TMS, AS400, EBE, Omnitracs, LYTX, TMW, and Truck builder amongst other office software
- Heavy Excel usage
- Manages drivers' activities
- Weekly reports
- Analyzing data to gather financial and business performance information
- Identifies and addresses any driver performance issues through the use of coaching and discipline, including termination, as appropriate
- Interviews prospective drivers and make recommendations on hiring decisions
- Conducts driver 30- and 60-day performance review
- Coaches, trains, and/or reinforces drivers on customer satisfaction/service and safety
- Coordinates services provided to customers including, but not limited to, employee and customer schedules, to maximize profits
- Schedules and directs drivers to appropriate locations according to customer requests, specifications, or needs
- Monitors drivers' performance and activities
- Prepares and monitors daily work and run schedules
- HOS, load planning etc.
- Advises drivers of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards and independently creates contingency plans and alternate routes, as appropriate based on the circumstances to ensure client expectations and needs are met
- Manages assigned fleet of tractors and drivers for on-time pickup and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control
- Ensures a safe working environment and equipment for drivers
- Ensures drivers are properly trained and has an adequate understanding of customer and company expectations, policies, and practices
- Performs a daily accounting of all assigned trucks and drivers
- Interacts with drivers on a daily basis answering any questions and ensuring drivers can safely deliver loads on time
- Works with drivers to reduce turnover and promote longevity of workforce
- Ensures driver payroll is accurate and submitted timely.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Achieved cost savings by analyzing fuel consumption patterns, identifying inefficiencies, and implementing corrective measures.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Operations Supervisor/Dispatcher
Special Service Freight Company
08.2020 - 10.2022
- Operations supervisor dispatching freight for a pick-up and delivery airfreight company
- Managed a team of drivers, office staff and warehouse workers
- Very detailed knowledge of Metro-Atlanta, good phone and computer skills
- Handle Local P&D, Airport Recoveries, Data entry, EDI communications and Rate quotes
- Understanding of trucking costs and the impact that effective equipment utilization can have on these costs
- Ensures compliance to DOT hours of service and other FMCSA regulations
- Coordinating inbound line-haul, and supervising warehouse employees for truck loading and unload
- Monitoring email and phone, freight pick-up and delivery requests, data entry and help schedule deliveries and pick up shipments to or from customers
- I also serve as the billing/import/export backup with working knowledge of AMS
- Assist with other duties in transportation office including but not limited to hiring, pricing, driver routing and other customer service-related task.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
Customer Account Manager
Saddle Creek Logistics
01.2017 - 09.2018
- Maintain current customer contracts accurately and in a confidential manner
- Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
- Monthly billing for customer
- Generating and retention of all required reporting
- Generating cycle counts, verifying the inventory, reconciling all differences and maintaining a detailed inventory in the interest of the customer and the company
- Processing customer orders on a timely and accurate basis according to customer request via EDI
- Accurate input and verification of merchandise receipts on a timely basis
- Issue invoices to the customer on a timely basis, which reflect the current contract rates
- Assists customers on all issues, acts as a liaison between the customer and the company's personnel
- Answers questions, offers solutions, and researches issues in a timely and positive manner
- Systems AS400, SAP, WMS, Heavy Excel, amongst others.
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Championed collaboration and communication within the team, resulting in a more cohesive approach to account management and broader organizational success.
Education
Skills
- Skilled Collaborator, Committed High Achiever, Effective Cross Functional Communicator, Solution Oriented Professional, Self-starter, time management, leadership, interpersonal and organization skills, and adaptable Systems include: WMS, SAP, AS400, Kronos, ASPEN(production scheduler), Primavera P6,IPOP, JCL editor(production order processing),Power Bi, EBE, AMS, Omnitracs, Salesforce, Trapeze, LYTX,TMW, Microsoft Office, Excel(Pivot Tables, V-Lookup)and Truck builder Experience with all facets of outbound transportation; knowledge of distribution systems, including routing and backhaul/transfer procedures3 years of accounting, planning, analytical, and/or reporting experience; ability to identify financial issues and provide cost-effective solutions Experience managing large numbers of driving staff; experience with hiring, training, and motivating teammates and resolving employee relations issues
- Shipping and receiving
- Warehouse Management
- Distribution Management
- Supply Chain Management
Remote skills
- Remote communication and collaboration tools (e.g., Slack, Zoom, Microsoft Teams)
- Time management and self-discipline
- Remote project management
- Virtual meeting facilitation
- Proficiency with remote work
- Cybersecurity awareness
- Online research and information gathering
- Remote training and e-learning delivery
- Remote team leadership and management
Timeline
Logistics Manager/Production Scheduler
Owens Corning
09.2023 - Current
Fleet Manager
Hogan Transportation
08.2022 - 05.2023
Operations Supervisor/Dispatcher
Special Service Freight Company
08.2020 - 10.2022
Customer Account Manager
Saddle Creek Logistics
01.2017 - 09.2018