Summary
Overview
Work History
Education
Skills
Timeline
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Imani C. Jones

Midlothian,IL

Summary

Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Driven to provide first-rate customer service for fast-paced environment.

Overview

9
9
years of professional experience

Work History

Sales Representative

MarketSource
02.2023 - 07.2024


  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Collaborated with team members to quickly resolve complex technical problems for clients.
  • Provided exceptional customer support by answering queries related to device functionality and usage tips.
  • Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
  • Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
  • Educated customers on proper device care and usage to minimize future repairs or malfunctions.
  • Erased user data, debugged application issues and refurbished devices for resale.

Loader

Voyant Beauty
08.2021 - 02.2022
  • Arranged items at destination according to customer requests and instructions.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Handled supply and equipment inventories and distribution for workers.
  • Assisted team members with tasks that require group effort.
  • Lifted and slid packages weighing up to 10 pounds on conveyor belts to transport items

Data Entry Clerk

Urban Allicance/ Northan Trust Bank
09.2015 - 08.2016
  • Entered numerical data into databases in timely and accurate manner
  • Examined, categorized and sorted incoming documents
  • Maintained physical and computer-based filing systems
  • Adhered to all related company policies and government regulations
  • Upheld confidentiality of all information
  • Participated in 6 week professional course program
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Scanned documents and saved in database to keep records of essential organizational information
  • Monitored database updates and verified for correctness
  • Completed data entry tasks with accuracy and efficiency
  • Created reports based on up-to-date data to inform business decisions

Education

High School Diploma -

Muchin College
Chicago, IL
06.2016

Skills

  • Data entry
  • Professional demeanor
  • Time management
  • Organizational skills
  • Critical thinking
  • High self motivation
  • Fast learner and flexible
  • Dependable Cashier
  • Exceptional Customer service experience
  • 10-key proficient
  • Recruiting and interviewing
  • Employee scheduling
  • Activities planning
  • Early childhood development

Timeline

Sales Representative

MarketSource
02.2023 - 07.2024

Loader

Voyant Beauty
08.2021 - 02.2022

Data Entry Clerk

Urban Allicance/ Northan Trust Bank
09.2015 - 08.2016

High School Diploma -

Muchin College

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Imani C. Jones