Latoya Barnes
Memphis,TN
Summary
Experienced Guest Services professional with a proven track record of delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining high levels of customer satisfaction. Recognized for strong team collaboration, adaptability, and consistent results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency. Developed strong communication and conflict resolution skills in a fast-paced, customer-focused environment. Seeking to leverage rapport-building and efficient issue resolution abilities as I transition into a new field. Dedicated to applying transferable skills to foster positive relationships and drive success in my next role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Service Representative
InTown Suites
07.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
Assistant Manager
Piccadilly Cafeteria
12.2020 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Sous Chef
BB Kings Resturants
08.2019 - 09.2020
- Supervised all kitchen food preparation in demanding, high-volume environment
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight
- Plated food according to restaurant artistic guidelines to promote attractive presentation
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions
- Maintained order and cleanliness of work areas to conform with health codes
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Verified compliance with all sanitation and safety requirements
- Complied with company service standards, including inventory and cash control procedures
- Completed prepping, cleaning and other kitchen duties to support cooks
Certified Trainer
Seasons 52
01.2014 - 08.2019
- Determined appropriate instructional plans based on personal strengths and training goals
- Trained newly hired top talent to fill key positions and maximize productivity
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Organized ingredients and restocked supplies to prepare for busy periods
- Followed recipes and customer requests to prepare high-quality, delicious meals
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines
- Cross-trained in other kitchen positions to support team and meet customer needs
- Employed knowledge of cutlery and culinary tools to prepare healthy and seasonal foods
Assistant Head Chef
Southern Hospitality Catering
08.2013 - 01.2015
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information
- Taught kitchen staff about proper nutrition, food allergies and dietary issues
- Controlled and directed the food preparation process
- Monitored quality, presentation and quantities of plated food across line
- Supervised preparation of specialty items and customer requests to verify accuracy in production
- Determined food inventory needs
- Followed all food safety and sanitary guidelines to comply with local and state regulations
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
- Planned and prepared food product orders to maintain appropriate stock levels
- Adjusted seasonal plans to source local ingredients and align special dishes with area events
- Incorporated customer recommendations and feedback to experiment with new dishes
Education
High School Diploma -
Larkin High School
Elgin, IL01.1993
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Team training
- Basic accounting
- Organizational skills
- Teamwork and collaboration
- Guest orientation
- Serve Safe Certified
- Guest relations
- Flexible schedule
- Data entry proficiency
Certification
ServSafe
Timeline
Guest Service Representative
InTown Suites
07.2023 - Current
Assistant Manager
Piccadilly Cafeteria
12.2020 - 04.2023
Sous Chef
BB Kings Resturants
08.2019 - 09.2020
Certified Trainer
Seasons 52
01.2014 - 08.2019
Assistant Head Chef
Southern Hospitality Catering
08.2013 - 01.2015
High School Diploma -
Larkin High School
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