Latoya Barrett
Shottenkirk Nissan
Houston
1
Certification
11
years of professional experience
To become a valuable employee while making a career within an amazing company all while building my skills to become a great leader for my team.
Work History
Warranty Service Administrator
3 Months- Coordinated communication between customers and service technicians to ensure payment on warranty tickets.
- Reviewed and updated all warranty tickets to ensure all proper wording and guidelines were met per warranty.
- Processed all customer payments for service reparis.
CDL A Route Driver
3 Years- Performed basic vehicle maintenance tasks to prevent breakdowns and delays.
- Utilized GPS navigation systems to find the most efficient routes.
- Monitored traffic conditions to adjust routes as needed for timely deliveries.
- Improved delivery times by optimizing routes based on real-time conditions.
- Unload and count all products at every stop.
CDL A Route Driver
2 Months- Performed basic vehicle maintenance tasks to prevent breakdowns and delays.
- Utilized GPS navigation systems to find the most efficient routes.
- Monitored traffic conditions to adjust routes as needed for timely deliveries.
- Improved delivery times by optimizing routes based on real-time conditions.
- Unload and count all products at every delivery.
CDL A Route Driver
4 Months- Performed basic vehicle maintenance tasks to prevent breakdowns and delays.
- Utilized GPS navigation systems to find the most efficient routes.
- Monitored traffic conditions to adjust routes as needed for timely deliveries.
- Improved delivery times by optimizing routes based on real-time conditions.
- Unload and count all products at every delivery.
Service Advisor
2 Years 10 Months- Helped customers choose optimal services based on preferences, needs and budget limitations.
- Followed up on warranty paperwork to verify completion, classification and submission to extended service vendors or manufacturers.
- Recommended initiatives to improve customer service standards and internal work procedures.
- Ordered tests to determine causes of product malfunctions.
Rental Agent
1 Year 8 Months- Used smartphone-based scanners to manage rentals and inventory.
- Qualified potential customers to identify financial or criminal red flags.
- Processed returned items, including checking for damages and assessing fees.
- Regularly cleaned, inspected and maintained rental equipment for customer use.
Auto Claims Representative
1 Year 11 Months- Managed claims process from initial report to resolution, ensuring compliance with company policies.
- Evaluated claim documentation for accuracy and completeness, reducing processing errors.
- Collaborated with adjusters and legal teams to resolve complex claims efficiently.
- Mentored new representatives on claims procedures and customer service best practices.
Education
High School Diploma
Skills
CDL Class A- N End
All lines casualty license
Purchase Orders
JD Edwards Enterprise One
Customer Service
Current TWIC card
Accounts Payable/ Receivable
SAP
JD Edwards Oracle
Accomplishments
- Two years safe driving
- Two years no coachable drive cam
- Local truck driving competition winner
Certification
- All Lines Adjuster License
Timeline
Warranty Service Administrator
Shottenkirk Nissan
07.2025 - 10.2025Read More
CDL A Route Driver
Martin Brower
03.2022 - 03.2025Read More
CDL A Route Driver
Grocery Supply
12.2021 - 02.2022Read More
CDL A Route Driver
Pepsico Supply Group
07.2021 - 11.2021Read More
Service Advisor
Planet Ford
08.2018 - 06.2021Read More
Rental Agent
Texan Dodge
10.2016 - 06.2018Read More
Auto Claims Representative
GEICO, Government Employees Insurance
10.2014 - 09.2016Read More
Klein Forest
High School Diploma
Read More
PERSONAL INFORMATION
ID Number: 832-229-3105