Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Beatty

Fort Worth,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Owner/Director

Beatty & Gamble, LLC
Martinsburg, WV
03.2017 - 01.2022
  • Fostered favorable community relations, expressing value of partnership and enhancing corporate public image.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maintained cleanliness and organization of company workspace, working closely with employees to systemize tasks.
  • Promoted positive customer experience through day-to-day supervision and management of facility.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Provided exceptional customer service to customers, increasing customer loyalty 90%.
  • Drafted invoices for completed work.
  • Supervised 13 employees overseeing efficiency of day to day operations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Appraised inventory levels every month and ordered new merchandise to keep quantities well-stocked.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Managed day-to-day business operations

Professional Bus Operator

Washington Metropolitan Area Transit Authority
Rockville, MD
12.2013 - 01.2017
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Obeyed federal, state, and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Followed schedules precisely to completely daily routes.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Helped elderly passengers or those with limited mobility enter and exit bus.
  • Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
  • Protected passengers from harm and bus from excess damage by complying with traffic regulations.
  • Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.
  • Transported passengers safely along prescribed routes according to tight schedules
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations

Teacher

Little Angels Child Care Center
Philadelphia, PA
04.2011 - 12.2013
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
  • Completed daily reports on attendance and disciplinary performance
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals
  • Fostered team collaboration between students through group projects

Education

Bachelor of Science - Accounting/CPA

Dallas College
Dallas, TX
2023

Bachelor of Science - Health Administration Management

University of Phoenix
06.2013

Associate of Arts -

University of Phoenix
06.2013

Skills

  • Focus and Follow-Through
  • Sales Promotion
  • Financial Statement Review
  • Mathematical Calculation and Reasoning
  • Hiring and Onboarding
  • Sales Tracking
  • Human Resources Oversight
  • Performance Monitoring and Evaluation
  • Finance and Accounting Oversight
  • Resolving Disputes
  • New Business Generation
  • Records Organization and Management

Timeline

Owner/Director

Beatty & Gamble, LLC
03.2017 - 01.2022

Professional Bus Operator

Washington Metropolitan Area Transit Authority
12.2013 - 01.2017

Teacher

Little Angels Child Care Center
04.2011 - 12.2013

Bachelor of Science - Accounting/CPA

Dallas College

Bachelor of Science - Health Administration Management

University of Phoenix

Associate of Arts -

University of Phoenix

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Latoya Beatty