Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaToya Binion

Renton,WA

Summary

Customer-focused professional with a strong track record in enhancing customer satisfaction through effective service delivery. Demonstrated ability to resolve concerns using exceptional interpersonal skills. Results-oriented with proven success in achieving company goals and fostering teamwork. Committed to continuous learning and professional growth.

Overview

23
23
years of professional experience

Work History

Revenue Coordinator

DaVita
Malvern, Pennsylvania
04.2025 - 07.2025
  • Executed responsibilities within revenue operations department to enhance efficiency.
  • Communicated with insurance payers to secure accurate coverage and timely reimbursement for dialysis services.
  • Reviewed and submitted information requests, ensuring billing system accuracy for centers and payers.
  • Responded promptly to payer communications, maintaining high standards of accuracy.
  • Updated patient account information regularly to ensure data integrity.
  • Maintained confidentiality of company and patient information per HIPAA regulations and DaVita policies.

Revenue Coordinator

DaVita
Federal Way, Washington
12.2024 - 02.2025
  • Requested and obtained authorizations within three days of trigger dates.
  • Maintained timely requirements for authorizations to enhance operational efficiency.
  • Communicated effectively with payers via phone, email, and portal.
  • Balanced, researched, and resolved problem accounts to minimize delays.
  • Managed pod faxes to ensure organizational communication flow.
  • Networked with Registration, Collections, and Facility teams to improve collaboration.
  • Reviewed documents in SPARC, VIA, and LDrive for accuracy and compliance.
  • Followed up on authorization requests within seven to 14 days after submission.

Pharmacy Technician (In Training)

Bartells/Rite Aid
Edmonds, WA
02.2002 - 03.2024
  • Enter prescription information including but not limited to; patient and prescriber searches, drug selection, prescription interpretation, insurance billing and basic documentation.
  • Accept and enter customer prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.
  • Assist in inventory management processes including order review, inventory returns, restocking shelves and physical inventory.

Escalations and Compliance Specialist

RPM (Receivables Performance Management)
Lynnwood, WA
06.2021 - 11.2021
  • Addressed and resolved escalated debtor calls to collect payments and settle accounts.
  • Monitored and provided feedback on potential compliance issues.
  • Assisted Director of Compliance with company licensing and resolution of complaints.

Tenant Services Representative

Washington Holdings
Seattle, WA
06.2019 - 03.2020
  • Work in conjunction with the Property Manager to ensure the highest quality service is provided to tenants.
  • Effectively communicate and coordinate tenant requests using multiple platforms, including a work order system.
  • Oversee conference room reservations.
  • Coordinate after hours freight elevator usage and building access requests.

Phone Agent/ TSR/ Seller Support Specialist

W.W Grainger
Tukwila, WA
11.2012 - 04.2017
  • Cross referencing.
  • Phones.
  • Processing orders, troubleshooting through difficult situations for customer's nationwide.
  • CSP/special pricing quotes.
  • Maintained 300 accounts in my sales portfolio.

Education

High School Diploma -

Decatur Highschool
Federal Way, WA
06-2000

Skills

  • Marketing strategies
  • Conflict resolution
  • Phone handling
  • Team supervision
  • Yardi and E-site expertise
  • B2B sales
  • Customer relationship management
  • Microsoft Office suite
  • Excel proficiency
  • Data entry skills
  • ShipServ knowledge
  • SAP experience
  • Standard operating procedures (SOP)
  • Salesforce utilization
  • Multitasking abilities
  • Customer portal management
  • Invoicing processes
  • Insurance verification and authorization processing
  • Compliance monitoring
  • Problem resolution skills
  • Attention to detail and time management

Timeline

Revenue Coordinator

DaVita
04.2025 - 07.2025

Revenue Coordinator

DaVita
12.2024 - 02.2025

Escalations and Compliance Specialist

RPM (Receivables Performance Management)
06.2021 - 11.2021

Tenant Services Representative

Washington Holdings
06.2019 - 03.2020

Phone Agent/ TSR/ Seller Support Specialist

W.W Grainger
11.2012 - 04.2017

Pharmacy Technician (In Training)

Bartells/Rite Aid
02.2002 - 03.2024

High School Diploma -

Decatur Highschool

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