LATOYA BLAKE

• Maintained cleanliness and organization of front desk area
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
• Collected room deposit fees and processed payments
• Answered multi-line phone systems to respond to inquiries and transfer calls to correct department and personnel
• Responded swiftly to room requests and other inquiries made via establishment website, e-mail or phone
• Provided concierge services
• Collaborated with team members to handle guest requirements from check-ins through checkouts
• Worked as a team professionally and took accountability for actions within the working environment.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information
• Used internal software to process reservations, check-ins, and check-outs
• Maintained cleanliness and organization of the front desk area
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
• Responded swiftly to room requests and other inquiries made via establishment website, e-mail, or phone
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
• Assisted in the laundry department and as a pool attendant
• Responded to Airbnb reservations requests and assigned rooms.

• Confirmed relevant guest's information and payment methods to prevent fraud
• Greeted guests upon arrival and offered assistance
• Answered guest questions and referred to local points of interest
• Used internal software to process reservations from third parties
• Maintained cleanliness and an organized front desk area
• Ensured shift report has been finalized and passed on to management
• Trained new staff in correct procedures, compliance requirements, and performance strategies
• Provided concierge services and tours.

Updated customer accounts with add-on room charges, minibar use, and room service bills

• Explained details regarding the property to acclimate guests to the resort environment
• Contacted housekeeping staff and maintenance department for any guest issues or room services
• Politely welcomed guests to the resort and provided information on any amenities or policies
• Managed check-in procedures
• Built a rapport with guests
• Collaborated with team members to handle guest requirements from check-ins through checkouts
• Supervised housekeeping staff by providing exceptional feedback and knowledgeable information for arriving guests
• De-escalated/reduced any conflict that arises within the dept.
• Worked as a team professionally and took accountability for actions within the working environment
• Trained staff on correct procedures, compliances, and performance strategies.

• Oversaw front desk operation with an eye for hotel reputation, staff productivity, and operational efficiency
• Trained staff on correct procedures, compliances, and performance strategies
• Collaborated with team members to handle guest requirements from check-ins through checkouts
• Served as a PBX operator, answering multi-line phone systems to respond to inquiries and transfer calls to correct departments and personnel
• Resolved guest issues with rooms or reservations effectively
• Provided exceptional feedback and built a rapport with each guest
• Maintained cleanliness and organization of the front desk area
• Handled front desk responsibilities effectively
• Appraised performance, rewarded and disciplined employees
• Handled conflicts
• Provided transparency to all employees and respected each other
• Worked as a team professionally and took accountability for actions within the working environment.