Latoya Blakeney

• Execute quality improvement testing and activities.
• Develop quality assurance standards and company processes. Adhere to industry quality and safety standards.
• Ensure products meet customer expectations and demand.
• Inspect and audit carts. Providing daily feedback with teams.
• Perform quality control review Inspection and release of daily supplies.
• Review documentation Waste shipment review.
• Entering customer and account data from source documents within time limits.
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
• Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
• Implemented test scripts and recorded results.
• Created and revised procedures, checklists and job aids to reduce error customer disputes.
• Performed queries on filter data managed in MS Excel.
• Performed analysis on complex spreadsheets.

Receive and process invoices for payment and update invoice details accordingly.

Accurately enter data into corresponding fields within various software programs Identify and correct data entry errors using appropriate quality control methods Perform related tasks like ordering office supplies and filing documents Manage and organize records and files

Prepare relevant reports as needed Provide general data entry support across many teams on an ad-hoc basis

• Managed project components such as invoices management for payments and changes.
• Provided quality control metrics and correspondence from poor data errors.
• Managed budget for office supplies.
• Maintained safe and efficient filing system for department.
• Trained new employees.
• Partnered with technical staff on adhoc data requests
• Used Excel to perform research and reconcile high risk accounts.

• Logged call information and solutions provided into internal database.
• Answered average of 50-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Communicated with customers to assess and address individual needs, providing timely and quality support via accounting systems.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Reviewed order data to verify transactions and shipping dates.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Performed tasks more efficiently using pivot tables.