Latoya Bookman Davis

• Provided comprehensive support to senior associates, facilitating effective client relationship management.
• Communicated with clients regarding account services, statements, and balances.
• Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
• Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Engaged with customers to build rapport and loyalty.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

Understand the business pillars and goals between Social Care, Brand Engagement, Marketing,

PR, and Communication swim lanes throughout Facebook, Twitter, Instagram, and other social

platforms

Monitor Social Media platforms (Facebook, Twitter, Instagram, etc.) via Sprinklr and identify opportunities to engage with our customers and deliver Best-In-Class customer support and

brand engagement

Strong reading comprehension and written communication skills

Calibrate regularly with stakeholders to align on brand voice and execution including providing suggestions/recommendations for improvement to tools, Flows, Knowledge, and process

Drive sales to achieve and exceed personal and store goals.

Ensure all funds and merchandise are handled according to Company policy and procedure.

Provide an exceptional customer service experience to all customers.

Serve as product knowledge expert to educate customers.

Assist in replenishing floor stock

Ensure the neatness, maintenance, and cleanliness of the store

Communicate with Store Manager and Full Time Assistant Manager on areas of importance.

Maintain the highest standards of in-store operations concerning the Policy and Procedures manual.

Effectively manage time for self.

• Maintained a clean and organized store environment for optimal shopping experience.
• Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
• Ensured accurate pricing by routinely updating shelf tags and promotional materials.
• Collaborated with team members to complete daily tasks and achieve store goals.
• Label, stock, and inventory department merchandise during center store remerchandising
• Operate equipment power jacks safely and efficiently

* Stock, backstock replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all areas of the store

• Checked and pulled defective or expired products from shelves.
• Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
• Helped customers locate desired items and transfer oversized items to vehicles.
• Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.