LATOYA BOYD
Summary
Highly experienced management professional with over 16 years of experience. Skilled in building rapport, maintaining confidentiality, and resolving issues. Expertise in Tax Credit, Public Housing, Section 8, and Senior Housing Communities. Proven ability to effectively manage property budgets and meet deadlines. Proficient in preparing and submitting paperwork and maintaining effective communication. Skilled in negotiating capital contracts with contractors and vendors. Knowledgeable about Fair Housing Laws and demonstrates a strong willingness to lead within a team. Excellent customer service skills and flexibility in making sound decisions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Rapid Shelter Exit Shelter Navigator Case Manager
City of Detroit
12.2024 - Current
- Conducted phone calls and visits to homeless shelters to provide support and assistance to individuals experiencing homelessness.
- Reached out to unsheltered clients who had completed intake processes to obtain the most up-to-date information on their living circumstances and contact details.
- Effectively managed my caseload, providing guidance and support to homeless individuals through diversion programs offered at shelters.
- Conducted weekly interviews with clients to facilitate their transition to permanent housing.
- Maintained accurate and current case files to monitor the progress of each case and ensure timely intervention.
Senior Community Manager
The Associated Management Company
01.2011 - 11.2024
- Collaborated with the Regional Manager and completed monthly and quarterly housekeeping inspections
- Processed move-in/move-out paperwork and finalized annual rectifications
- Responded to inspection violations and collected and posted rental payments
- Conducted property walks with owners to review capital improvement needs
- Maintained occupancy rates between 95% and 100%
- Prepared 7-day nonpayment notices, noncompliance letters, lease violation letters, and termination of tenancy notices
- Organized monthly resident events, including birthday parties and holiday gatherings
Property Manager
Premier Property Management
01.2006 - 01.2010
- Managed a team of eight personnel, comprising three office staff and five maintenance professionals
- Executed annual and interim recertification's for residents
- Administered annual performance evaluations for staff
- Rectified deficiencies identified in internal and external audits
- Collaborated with the Regional Manager to enhance staff efficiency and performance
- Handled rental payments and represented management in court for landlord/tenant issues
- Conducted inspections for grounds, apartments, and housekeeping standards
- Oversaw the site-based waitlist and coordinated with contractors for capital projects and enhancements
- Managed and resolved resident complaints and issues promptly and effectively
- Led the creation of the annual budget for the property and accounted for variances
- Achieved an increase in the Property Indicator Code (PIC) score, ensuring compliance with HUD-mandated monthly minimum reporting requirements.
Property Manager
Crescent Property Management
01.2004 - 01.2006
- Managed four Tax Credit communities simultaneously
- Supervised a team of four individuals, including two office staff and two maintenance staff
- Engaged in community outreach and property marketing activities
- Reviewed and managed budgets, accounting for variances
- Generated occupancy reports regularly
- Consulted with the Owner regarding property capital requirements and enhancements
- Addressed deficiencies identified during external audits promptly and effectively
- Conducted internal quality control file reviews
- Achieved increased property revenue and occupancy rates across all developments as Property Manager
- Efficiently resolved resident complaints and issues
Education
Bachelor of Business Administration -
Wayne State University
Successful Site Management - undefined
Institute for Real Estate Management
01.2016
Skills
- OneSite
- Yardi
- Microsoft Office Suite
- Enterprise Income Verification (EIV) System
- COL Software
Certification
- Licensed Michigan Real Estate Agent
- Certified Apartment Manager (CAM)
- Accredited Residential Manager (ARM)
- Certified Occupancy Specialist (COS)
- Specialist in Housing Credit Management (SHCM)
Timeline
Rapid Shelter Exit Shelter Navigator Case Manager
City of Detroit
12.2024 - Current
Senior Community Manager
The Associated Management Company
01.2011 - 11.2024
Property Manager
Premier Property Management
01.2006 - 01.2010
Property Manager
Crescent Property Management
01.2004 - 01.2006
Successful Site Management - undefined
Institute for Real Estate Management
Bachelor of Business Administration -
Wayne State University
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