Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Boyd

Montgomery,AL

Summary

Dynamic Patient Care Advocate with extensive experience at VXI Solutions, excelling in patient satisfaction and communication. Proven ability to build trust with diverse populations while maintaining HIPAA compliance. Recognized for consistently exceeding performance metrics and delivering exceptional customer service, demonstrating strong organizational skills and multitasking abilities in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Department of Defense Patient Care Advocate

VXI Solutions
07.2024 - 09.2025
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Enhanced patient satisfaction by addressing concerns and providing clear communication.
  • Provided excellent customer service to patients and medical staff.


  • Maintained confidentiality of patient data and condition to safeguard health information.


  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Department of Defense Patient Care Advocate

Broadpath
10.2022 - 07.2025
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Provided excellent customer service to patients and medical staff.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Resolved patient inquiries and complaints efficiently, improving overall satisfaction ratings.

Customer Service Representative

Kaiser Permanente
03.2022 - 09.2022
  • Assisted patients with insurance plan, assist patients with finding primary care doctors, provided quotes, provided claim information.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed multiple customer interactions simultaneously while maintaining high satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Kept records of customer complaints



Customer Service Representative

United Healthcare
08.2021 - 01.2022
  • Assisted patients with insurance plan, assist patients with finding primary care doctors, provided quotes, provided claim information.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed multiple customer interactions simultaneously while maintaining high satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.


  • Monitored claims and physician-related services.



Cashier

Kwik Shop
10.2019 - 02.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted in maintaining a clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and digital payments while ensuring compliance with company policies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.


Seasonal Cashier

Dollar Tree
02.2019 - 05.2019
  • Processed cash and credit transactions accurately, ensuring efficient service at busy checkout lines.
  • Assisted customers with inquiries and product location, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout areas, contributing to a welcoming environment.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Head Cashier

Pull-A-Part
02.2013 - 02.2017
  • Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
  • Trained and mentored team members on cash handling procedures and customer service best practices.
  • Implemented inventory management systems to streamline cash register reconciliation processes.
  • Developed staff schedules to optimize coverage during peak hours, enhancing customer satisfaction.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Educated employees on register use, merchandising, and customer service.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Education

Bachelor of Science - Health And Human Services

Southern New Hampshire University
Hooksett, NH

Associate of Science - Health And Human Services

Ultimate Medical Academy
Clearwater, FL
01-2021

Skills

  • Multitasking
  • Patient care
  • Organizational skills
  • Microsoft Word
  • Microsoft Office
  • Communication Skills
  • Phone etiquette
  • Typing
  • DOD experience
  • HIPAA

Timeline

Department of Defense Patient Care Advocate

VXI Solutions
07.2024 - 09.2025

Department of Defense Patient Care Advocate

Broadpath
10.2022 - 07.2025

Customer Service Representative

Kaiser Permanente
03.2022 - 09.2022

Customer Service Representative

United Healthcare
08.2021 - 01.2022

Cashier

Kwik Shop
10.2019 - 02.2020

Seasonal Cashier

Dollar Tree
02.2019 - 05.2019

Head Cashier

Pull-A-Part
02.2013 - 02.2017

Bachelor of Science - Health And Human Services

Southern New Hampshire University

Associate of Science - Health And Human Services

Ultimate Medical Academy

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