Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaToya Brown Stephens

Madison,AL

Summary

Professional customer service leader with significant experience in managing and improving customer relations. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs. Strong communication, problem-solving, and leadership abilities.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Lead CSR

Mazda/Toyota Manufacturing
05.2023 - Current
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
  • Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
  • Developed troubleshooting guides that reduced resolution time for common customer complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Material Handler Team Lead

Strata-G Solutions
07.2018 - 05.2023
  • Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
  • Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
  • Increased accuracy of inventory counts through thorough audits, resulting in reduced discrepancies and improved stock control.
  • Contributed to a positive workplace culture by fostering teamwork, communication, and mutual respect among team members.
  • Reduced material waste through meticulous inventory management and coordination with other team leads.
  • Introduced quality control checks before dispatch, decreasing customer complaints related to product quality.
  • Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.

Quality Control Inspector/Packing, Shipping, and Receiving

Remington Arms Company
08.2014 - 06.2018
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Increased customer trust by ensuring all product batches met stringent quality criteria before release.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.

Education

Associate of Arts - Theology

CWOL Bible Institute
Madiosn, AL
06-2022

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Shipping and receiving
  • Critical thinking
  • Verbal and written communication-
  • Microsoft Excel
  • Decision-making
  • Computer proficiency
  • Data entry
  • Technical troubleshooting
  • Shipping procedures
  • Microsoft outlook
  • Quality control

Timeline

Lead CSR

Mazda/Toyota Manufacturing
05.2023 - Current

Material Handler Team Lead

Strata-G Solutions
07.2018 - 05.2023

Quality Control Inspector/Packing, Shipping, and Receiving

Remington Arms Company
08.2014 - 06.2018

Associate of Arts - Theology

CWOL Bible Institute