Latoya Bryant
Tallahassee,FL
Summary
Accomplished Supervisor at Chicken Salad Chick, adept in customer service and problem-solving, significantly improved customer satisfaction and team productivity. Leveraged active listening and Microsoft Excel skills to streamline operations and enhance client relations, achieving notable increases in efficiency and positive feedback.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Direct Interactions
06.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Call Center Representative
Randstad
01.2020 - 06.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Supervisor
Chicken Salad Chick
05.2017 - 06.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
High School Diploma -
South Florida International Academy
North Miami Beach, FL05.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
Timeline
Customer Service Representative
Direct Interactions
06.2021 - 06.2023
Call Center Representative
Randstad
01.2020 - 06.2021
Supervisor
Chicken Salad Chick
05.2017 - 06.2021
High School Diploma -
South Florida International Academy
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