Latoya Byrd
Helena,AR
Summary
Hardworking and passionate healthcare professional with medical receptionist, medical billing, and coding skills, educational skills, and professional knowledge eager to apply new skills. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Access Coordinator III
UAMS East Family Medical Center
10.2020 - Current
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits 98%.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions 95%.
- Answered incoming calls, scheduled appointments and filed medical records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Helped patients sign necessary paperwork for release of Info.
Patient Account Rep
Helena Regional Medical Center
09.2014 - 10.2020
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives 90%
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Receptionist
Bailey Family Practice
02.2010 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls over 50 per day.
- Compiled information from files and research to satisfy information requests.
- Maintained confidentiality of information regarding clients and company.
Education
Associate of Applied Science - Medical Office/Technology
Phillips Community College of The University of Arkansas
Helena, AR05.2010
Skills
- Insurance Company Knowledge
- Active Listening
- Customer Service
- Computer Proficiency
- Critical Thinking
- Collections Duties
- Customer Satisfaction
- Medical Terminology
- Patient Registration
- HIPAA Guidelines
- Verbal and Written Communication
- ICD-10 (International Classification of Disease Systems)
- Data Entry
- Medical Release of Information ROI
Certification
- Certified Professional Coder -Apprentice, AAPC - July 2023
- Medical billing and Coding Certification-University of Global Campus Fayetteville AR- March 2023
Timeline
Access Coordinator III
UAMS East Family Medical Center
10.2020 - Current
Patient Account Rep
Helena Regional Medical Center
09.2014 - 10.2020
Receptionist
Bailey Family Practice
02.2010 - 08.2012
Associate of Applied Science - Medical Office/Technology
Phillips Community College of The University of Arkansas
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