LaToya Cathey
Indianapolis,IN
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Coordinated and prepared documentation detailing production requirements and schedules to maintain supply levels. Cross-functional collaborator effective at understanding requirements and devising successful solutions. Resilient and adaptable in dynamic environments. Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Pragmatic Insurance Verification Specialist touting 3 years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
12
12
years of professional experience
Work History
Scheduler for Neurology
IU Health Methodist Hospital
Indianapolis, IN
07.2021 - Current
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Generated department orders and accompanying documentation.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Answered phone calls and answered questions from potential customers.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Scheduling Coordinator
Together Home Care
Indianapolis, IN
07.2019 - 06.2021
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Prearranged equipment for production to keep tasks and workers on schedule.
- Scheduled activities for 50 service personnel
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
- Checked prices and calculated totals for accurate invoice processing
Program Specialist
Convance
Indianapolis, Indiana
01.2018 - 07.2019
- Assisted in gathering of program data to compose thorough monthly reports.
- Responded to in-person and telephone requests for information and assistance.
- Checked account information for eligibility with program plans and guidelines.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Verified client information by analyzing existing evidence on file.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Created documents, reports and spreadsheets detailing program information.
- Supervised 15 of professional and administrative personnel
Nail Technician
SPA21
Indianapolis, Indiana
03.2015 - 06.2018
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Completed consultations with spa guests to determine nail care needs.
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Treated, prepared and maintained clients' nails on both hands and feet.
- Implemented deals for specialty services such as acrylic nails to increase revenue by 10%
- Completed consultations with spa guests to determine nail care needs
- Treated, prepared and maintained clients' nails on both hands and feet
- Improved operations through consistent hard work and dedication
Direct Support Professional
Meaninful Day Services
Indianapolis, IN
02.2015 - 01.2017
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Assisted disabled clients to support independence and well-being.
- Led patient or group recreational activities for enhanced patient outcomes.
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supervised daily activities and provided assistance to staff
- Administered medication as directed by physician
- Consulted with different healthcare disciplines to offer important mental health support to patients
- Monitored progress and documented patient health status changes to keep care team updated
- Provided staff coaching, mentoring and consultation to enhance performance and professional development
- Assisted disabled clients to support independence and well-being
- Minimized injuries to staff or patients through support or restraint to control patient movements
Insurance Specialist
Geicio
Indianapolis, IN
05.2013 - 06.2015
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Coordinated with contracting department to resolve payer issues.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Processed 25 invoices each day and mailed documentation to clients
Education
Associate of Science -
Indiana Institute of Technology
Fort Wayne, IN07.2015
Associate of Arts -
PJS College of Cosmetology
Indianapolis, IN02.2015
High School Diploma -
Warren Central High School
Indianapolis, IN06.2002
Skills
- Decision Making
- Motivational Leadership
- Regulatory Compliance
- Staff Development and Training
- Schedule Coordination
- Documentation and Recordkeeping
- Microsoft Office
- Administration and Operations
- Filing
- Administrative Duties
- Office management
- Administrative support
Timeline
Scheduler for Neurology
IU Health Methodist Hospital
07.2021 - Current
Scheduling Coordinator
Together Home Care
07.2019 - 06.2021
Program Specialist
Convance
01.2018 - 07.2019
Nail Technician
SPA21
03.2015 - 06.2018
Direct Support Professional
Meaninful Day Services
02.2015 - 01.2017
Insurance Specialist
Geicio
05.2013 - 06.2015
Associate of Science -
Indiana Institute of Technology
Associate of Arts -
PJS College of Cosmetology
High School Diploma -
Warren Central High School
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