Latoya Chambers
1532 Delta AVE,TN
Summary
Dedicated Sterile Processing Technician with proven skills in steam sterilization, decontaminating surgical instruments, and ensuring HIPAA compliance. Committed to maintaining high standards of infection control.
Detail-oriented professional with extensive experience in sterilization processes and medical billing. Skilled in optimizing equipment functionality and ensuring compliance with OSHA and FDA guidelines. Ready to enhance surgical team operations and patient safety.
Overview
10
10
years of professional experience
Work History
Sterile Processing Technician
Us Med Equipped
Nashville, TN
05.2021 - Current
- Ensured adherence to infection control protocols during sterilization processes.
- Operated and maintained sterilization equipment, optimizing functionality and efficiency.
- Conducted thorough inspections of surgical instruments for cleanliness and proper functioning.
- Collaborated with surgical teams to ensure timely availability of sterile instruments.
- Monitored inventory levels of sterilization supplies, ensuring adequate stock for operations.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Medical Billing Specialist
PathGroup
Nashville, TN
08.2019 - 05.2021
- Processed and submitted medical claims to insurance companies, ensuring compliance with regulations and policies.
- Audited billing statements for accuracy, identifying discrepancies and resolving issues promptly.
- Collaborated with healthcare providers to obtain necessary documentation for claim approvals and denials.
- Trained new staff on billing procedures and software systems, enhancing team efficiency and knowledge retention.
- Managed patient accounts by reviewing payment histories and negotiating payment plans when necessary.
- Analyzed billing trends to identify areas for improvement, contributing to strategic decision-making within the department.
- Identified and resolved patient billing and payment issues.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Collected payments and applied to patient accounts.
Medicare Customer Service Representative
APAC Customer Services
Nashville, TN
01.2016 - 07.2019
- Resolved customer inquiries regarding Medicare benefits and claims, ensuring accurate information delivery.
- Assisted in training new representatives on compliance protocols and customer service best practices.
- Utilized CRM systems to document interactions and track case resolution progress efficiently.
- Developed process improvements that streamlined call handling, enhancing customer satisfaction rates.
- Analyzed feedback trends to identify areas for service enhancement, driving initiatives for quality improvement.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
Education
Associate of Science - Medical Billing & Coding
Draughons Jr College
Nashville, TN06-2009
Skills
- Steam sterilization
- Decontaminating surgical instruments
- High-level disinfection
- Decontamination procedures
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Call center experience
- Data entry proficiency
- Complaint handling
- Trade policy
Timeline
Sterile Processing Technician
Us Med Equipped
05.2021 - Current
Medical Billing Specialist
PathGroup
08.2019 - 05.2021
Medicare Customer Service Representative
APAC Customer Services
01.2016 - 07.2019
Associate of Science - Medical Billing & Coding
Draughons Jr College