Summary
Overview
Work History
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Hi, I’m

Latoya Cohen

Macon,Ga
Latoya Cohen

Summary

I'm a cashier at a fast food restaurant and grocery store who's highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately. I'm an enthusiastic Assistant Manager for an auto loan company where I provided excellent customer service throughout the loan origination process. I'm a Home Health Aid with excellent people skills and dedicated work ethic. I'm also a Customer Service Rep at a call center answering inbound calls. I also have experience working at a warehouse on the line packaging boxes and personalizing items.

Overview

14
years of professional experience
1
Certification

Work History

McDonald's
Walterboro, SC

Cashier
01.2005 - 09.2018

Job overview

  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Quickly and efficiently processed payments and made accurate change.
  • Properly portioned and packaged take-out foods for customers.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Served orders to customers at windows, counters and tables.
  • Resolved guest complaints promptly and professionally.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Promptly reported complaints to a member of the management team.
  • Trained new employees.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

EGS/Alorica
North Charleston, SC

Customer Service Rep
05.2016 - 09.2016

Job overview

  • Collected customer feedback and made process changes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Collect payments from customers.
  • Set payment arrangements and manually restore service if service not restored in timely manner.
  • Applied adjustments to accounts.

IGA
Walterboro, SC

Cashier
09.2015 - 03.2016

Job overview

  • Assessed customer needs and responded to questions.
  • Issued receipts for purchases.
  • Worked with customer service to resolve issues.
  • Unboxed and stock new merchandise.
  • Weighed food to determine correct pricing.
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.
  • Executed cash transactions quickly and accurately.
  • Greeted all customers.
  • Conducted price checks for cashiers and service clerks.
  • Checked out customers and bagged items quickly.
  • Sanitized belt and work area.

Lowcountry Family Service, Home Health Aid
Varnville, SC

01.2014 - 02.2015

Job overview

  • Provide quality nursing care in accordance with resident care policies and procedures.
  • Provide caring companionship to elderly and developmentally disabled patients.
  • Prepare meals, assist patients with bathing and dressing, and housekeeping.
  • Take patients to dr.
  • appointments and run errands.
  • Provide primary resident care and assistance with daily living activities.

Auto Money
Walterboro, SC

Assistant Manager
09.2013 - 10.2013

Job overview

  • Responsible for doing the deposit, marketing, sending postage mail, collecting payments, making collection calls, generating loans, doing appraisal on vehicles, chasing late customers, picking up western union and money gram payments, and cleaning.

Skills

  • Reliable and punctual
  • Neat, clean and professional appearance
  • Delivers exceptional customer service
  • Active listening skills
  • Positive
  • Collections proficiency
  • Patient/family focused
  • Cash handling
  • Reliable team worker
  • Excellent multi-tasking
  • Courteous demeanor
  • Hardworking
  • Customer-Service focused
  • Detail-oriented
  • call center, Cash handling, cash register, cashier, customer satisfaction, customer service, Detail-oriented, fashion, listening, marketing, Prepare meals, mail, money, windows, multi-tasking, Neat, nursing, assist patients, bathing, policies, POS, pricing, quality, tables, phone
  • Time management skills
  • Stocking and replenishing
  • Payment collection
  • Order taking
  • Cleaning and sanitizing

Accomplishments

Accomplishments
  • Recognized by peers and management for going above and beyond normal job functions.

Certification

Medical Claims & Billing Specialist March 2012 Medical Office Management September 2016
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Customer Service Rep
EGS/Alorica
05.2016 - 09.2016
Cashier
IGA
09.2015 - 03.2016
Lowcountry Family Service, Home Health Aid
01.2014 - 02.2015
Assistant Manager
Auto Money
09.2013 - 10.2013
Cashier
McDonald's
01.2005 - 09.2018

Similar Profiles

CREATE PROFILE
Latoya Cohen