LaToya Cohen

Welcomed customers and helped determine their needs. Answered questions about store policies and addressed customer concerns. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Assisted customers with returns, refunds, exchanges and resolving transaction issues. Used POS system to enter orders, process payments and issue receipts. Resolved customer complaints and maintained clean and tidy checkout area. Redeemed coupons to discount purchases. Built relationships with customers to encourage repeat business. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Direct customers to register at self checkout, assist customers with items, perform age checks, and scan items to help prevent theft.

Operate the dishwashing machine to wash dishes, glasses, and other kitchen items. Set up tables, drink stations, and hot bars for events. Clean up after the events are over. Assist the kitchen with prepping meals and deserts for events

Clean and sanitize the changing table, classroom, and toys. Properly warm bottles and brest milk. Encouraged children to be understanding/respectful of others, and show good manners. Taught children foundational skills in colors, shapes, numbers, letters, body parts, and writing their names. Implemented hands-on strategies for experiential learning. Met with parents to discuss child behavior and academic progress. Established indoor and outdoor safe play environments. Maintained student records. Organized creative and fun activities with crafts enhancing children's physical, emotional and social well-being. Engaged with children on individual basis to build positive, trusting relationships. Read stories and sing with children during circle time. Feed and assisted children in eating, toileting. Observed children for signs of illness, injury, and emotional disturbance. Write incident reports as needed.

Mastered Point of Sale (POS) computer system. Quickly and efficiently processed payments. Properly portioned and packaged take-out and dine-in orders. Prepared and served beverages. Served orders to customers at the window and counter. Resolved guest complaints professionally. Trained new employees. Expressed appreciation and invited customers to return. Responsible for guaranteeing high level of customer service. Stock and clean. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls to customers. Properly directed inbound calls in phone queues to improve call flow. Set payment arrangements. Collect payment and manually restore service if service not restored in a timely manner. Applied adjustments to accounts.

Provide quality nursing care in accordance with resident care policies and procedures. Provide caring companionship to elderly and developmentally disabled patients. Prepare meals, assist patients with bathing and dressing, and housekeeping. Take patients to Dr. appointments and run errands. Changed bed linens and maintained a clean living environment for the client's safety. Reported any changes in the client's physical or emotional condition to supervisor immediately. Monitored vital signs such as temperature, pulse rate, blood pressure .