Latoya Coleman
Portland,OR
Summary
I have excellent customer experience and can further my experience and my professional skills with your company
Client-focused professional with training and expertise to help individuals with mental, emotional and substance abuse problems. Excels in counseling, personalized support and crisis intervention.
Overview
11
11
years of professional experience
Work History
Drug and Alcohol Counselor
Miracles Outreach CDC
Portland, OR
06.2024 - 07.2024
- Provided individual counseling and group therapy to clients with substance abuse issues.
- Developed treatment plans in collaboration with the client, family members, and other professionals.
- Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a plan for recovery.
- Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and coping skills.
- Educated clients about the risks associated with drug and alcohol use.
- Provided crisis intervention services when needed.
Caregiver Attendant
Fairwood caregiving
Portland
10.2022 - 07.2023
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Provided compassionate care while ensuring client safety and comfort.
- Monitored vital signs and reported changes to medical staff.
- Performed light housekeeping duties including laundry and meal preparation for clients.
- Maintained a safe environment by adhering to agency policies and procedures.
- Engaged clients in conversation to stimulate cognitive abilities and promote socialization.
- Communicated effectively with family members regarding patient's needs and progress.
Customer Service Representative
Walmart
Denver, Colorado
05.2013 - 12.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Behavioral Sciences
Portland Community College
Portland, ORSkills
- Client Advocacy
- Clinical Documentation
- Social Perceptiveness
- Active Learning
- Life Skills Training
Timeline
Drug and Alcohol Counselor
Miracles Outreach CDC
06.2024 - 07.2024
Caregiver Attendant
Fairwood caregiving
10.2022 - 07.2023
Customer Service Representative
Walmart
05.2013 - 12.2014
Some College (No Degree) - Behavioral Sciences
Portland Community College