Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

LaToya Coleman

Plano

Summary

Strategic HR Business Partner & People Leader with 11+ years of experience aligning HR initiatives with organizational goals in fast-paced, high-growth environments. Proven ability to advise senior leaders, design scalable people strategies, and build high-performing cultures that drive retention, engagement, and business outcomes. Expertise spans executive onboarding, employee engagement, performance management, HR transformation, and compliance. Recognized for blending operational excellence with strategic partnership to deliver measurable impact across people, process, and performance.

Overview

12
12
years of professional experience

Work History

HR SERVICES PROFESSIONAL

IBM (American Airlines Account)
11.2021 - Current
  • Serve as HR Services Professional for the American Airlines account, collaborating with executives and Talent Recruitment leaders to align people strategy with organizational priorities.
  • Conduct pre-employment screenings, including background checks, fingerprinting and security verifications in strict compliance with federal, state and company regulations.
  • Manage the onboarding process conducting orientations, coordinating training, and ensuring compliance with legal and organizational standards.
  • Collaborated with department managers to customize onboarding plans tailored to specific roles, improving time-to-productivity for new hires.
  • Conducted regular feedback sessions with new hires to continuously improve the onboarding process and address any challenges early on.
  • Designed and implemented a candidate referral system, enhancing quality-of-hire and reducing time-to-fill for critical roles.
  • Act as Iteration Manager for the HR delivery team, leading sprint meetings, ensuring accountability, and driving task completion on schedule.
  • Partner with leadership on performance cycles, workforce planning, and compliance, contributing to improved retention and workforce alignment.
  • Collaborate with cross-functional teams to streamline background verification processes, reducing processing time by 20%.
  • Analyze hiring data to identify trends, enhance screening protocols, and implement process improvements.
  • Audit Fingerprint Applications during onboarding events, verifying accuracy background checks and clearance processing.
  • Oversee onboarding documentation, coordinate orientations, and update records in the HRIS, ensuring data accuracy and compliance with legal standards
  • Manage pre-employment activities, including extending tentative job offers, initiating and tracking background checks and medical reviews, and establishing start dates in line with organizational and regulatory requirements.

PROJECT COORDINATOR

IBM (American Airlines Account)
07.2023 - 04.2024
  • Managed multiple projects simultaneously, ensuring alignment with federal compliance standards and organizational standards.
  • Facilitated effective communication and collaboration among project teams, stakeholders, and clients while adhering to compliance reporting requirements.
  • Prepared reports and documentation to ensure alignment with audit standards and regulatory protocols.
  • Developed and implemented project plans that aligned with governance frameworks and industry regulations
  • Monitored project budgets, tracked expenses, and submitted overall totals to leadership for invoicing review.
  • Coordinated cross-functional teams to guarantee projects met legal and regulatory obligations.
  • Created and facilitated training sessions that emphasized importance of adhering to compliance regulations.
  • Supported HR team in coordinating onboarding activities for over 150 new hires quarterly, conducting compliance reviews and ensuring proper documentation.
  • Facilitated training sessions focused on promoting regulatory adherence and project risk management.
  • Monitored and enforced conformity with compliance standards across project phases to mitigate risks.
  • Led compliance training sessions for HR staff, reinforcing standards and conducting quality checks on HR records and project files.
  • Worked closely with HR teams and managers to ensure timely and accurate processing of personnel actions, contributing to a streamlined workflow and adherence to quality standards.
  • Supervisor: Jen Longnecker (218-591-8730)

HUMAN RESOURCES ANALYST

Continuum Global Solutions
05.2019 - 11.2021
  • Acted as primary HR partner to leadership teams on compliance, workforce planning, and employee relations, reducing compliance risk exposure.
  • Partnered with senior managers to resolve workforce challenges and ensure consistent, compliant employee practices.
  • Processed background checks and verified data according to federal adjudication laws, ensuring compliance and accuracy in personnel records.
  • Implemented and monitored procedures to align with USCIS and Department of Homeland Security guidelines for I-9 and E-Verify compliance.
  • Served as a point of contact for government inquires related to employment verification, providing documentation and resolving issues efficiently.
  • Conducted audits and analyzed E-Verify/I-9 trends, recommending policy enhancements that increased compliance accuracy by 25%.
  • Analyzed E-Verify case trends and collaborated with government representatives to address recurring issues and improve processes.
  • Prepared detailed reports summarizing findings from I-9 audits presenting actionable insights to management for continuous compliance improvements.
  • Partnered with government agencies to ensure seamless E-Verify integration and compliance with federal employment verification regulations.
  • Served as a point of contact for government inquires related to employment verification, providing documentation and resolving issues efficiently.
  • Designed and delivered HR compliance workshops for managers and HR staff, improving adherence to employment regulations and audit readiness.
  • Conducted regular E-Verify audits in collaboration with government compliance standards, ensuring timely and accurate processing of employment verification cases.
  • Developed and Maintained tracking systems for I-9 re-verifications and expirations, ensuring timely updates to employee eligibility records.
  • Led internal investigations into fraud indicators and policy violation, providing reports with detailed findings and recommendations.
  • Monitored and corrected missing or incorrect employment data, implementing systematic improvements to reduce errors and streamline verification process.
  • Collaborated with HR and legal teams to analyze trends in I-9 compliance issues, driving policy updates and enhance data integrity

CLIENT SUPPORT SPECIALIST

Automatic Data Processing (ADP)
09.2016 - 04.2019
  • Supported Payroll Specialists, and Human Resource Managers by implementing and troubleshooting solutions
  • Used active listening skills with computer-based resources to defuse escalated customer interactions.
  • Verified accuracy of payroll processing reports according to IRS laws.
  • Strategized and presented new communication methods within client services department.
  • Collaborated with internal business partners to retain business with clients.
  • Processed payroll adjustments in CRM Siebel database.
  • Advised clients on federal, state, and local employment laws, ensuring strict adherence and reducing legal exposure by 40%.
  • Monitored changes in labor laws and advised management on necessary policy updates to maintain compliance.
  • Verified accuracy of payroll processing in accordance with IRS regulations, supporting payroll accuracy and minimizing compliance risk.

ADMISSIONS REPRESENTATIVE

Grantham University
10.2013 - 04.2016
  • Ensured compliance with federal and state education regulations, including FERPA (Family Educational Rights and Privacy Act) and Title IV financial aid guidelines.
  • Provided accurate information on academic programs and enrollment procedures in compliance with institutional and accreditation requirements.
  • Coached new Admissions Representatives and reduced compliance enrollment errors by 30%.
  • Screened and interviewed prospective students to assess eligibility ensuring adherence to admissions policies and regulatory standards.
  • Collaborated with financial aid and registrar’s offices to ensure seamless enrollment while maintaining compliance with financial aid regulations.
  • Facilitated new student orientation, emphasizing compliance with university guidelines and student conduct expectations.
  • Audited and reviewed application files for accuracy and adherence to regulatory standards.
  • Guided students through the admissions process while ensuring compliance with ethical standards and university policies.
  • Conducted orientations and provided guidance on legal documentation requirements.
  • Met and exceeded weekly/monthly sales/enrollment objectives.

Education

Masters - Performance Improvement

Grantham University
Lenexa, KS
01.2016

Bachelor of Arts - undefined

Iowa State University
Ames, IA
01.2007

Skills

  • HR Policies and Regulations

  • Immigration & Employment verification (I-9, E-Verify)

  • Employee Relations

  • Process improvement

  • Regulatory Compliance and Auditing

  • Cross-Functional Collaboration

  • Pre-Employment Processing & Onboarding

  • Orientation Materials Development

  • Quality Assurance & Data Integrity

  • Background Checks and Security Clearances

  • Employee Engagement

  • Talent Development & Performance Management

  • Excellent communication

Accomplishments

· Candidate Referral Program: Built and launched referral system at IBM (AA account), accelerating hiring pipelines and improving candidate quality.

· Onboarding Transformation: Reduced onboarding paperwork time by 20% and improved retention of new hires through digital onboarding redesign.

· Agile Leadership: Appointed Iteration Manager, leading team meetings and ensuring deliverables were met in a high-volume HR delivery environment.

· Compliance Leadership: Delivered training and implemented policy updates that reduced compliance risks and improved audit results.

Timeline

PROJECT COORDINATOR

IBM (American Airlines Account)
07.2023 - 04.2024

HR SERVICES PROFESSIONAL

IBM (American Airlines Account)
11.2021 - Current

HUMAN RESOURCES ANALYST

Continuum Global Solutions
05.2019 - 11.2021

CLIENT SUPPORT SPECIALIST

Automatic Data Processing (ADP)
09.2016 - 04.2019

ADMISSIONS REPRESENTATIVE

Grantham University
10.2013 - 04.2016

Bachelor of Arts - undefined

Iowa State University

Masters - Performance Improvement

Grantham University

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