Summary
Overview
Work History
Education
Skills
Key Qualifications
References
Timeline
LaToya Conaler

LaToya Conaler

New Orleans,Louisiana

Summary

Seeking a challenging position that leverages my skills and experiences while providing ample opportunities for growth and advancement.

Overview

19
19
years of professional experience

Work History

Patient Referral Coordinator

St. Thomas Community Center
02.2024 - Current
  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists.
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Trained new employees on referral coordination procedures, ensuring consistent quality of service.
  • Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
  • Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
  • Maintained strong relationships with referring physicians, resulting in increased referral volume.
  • Worked with patients to schedule tests and procedures.
  • Implemented electronic referral management system, improving tracking and follow-up efficiency.
  • Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
  • Utilized data analysis techniques to track patterns in referral sources which informed future outreach efforts.
  • Conducted regular audits of referral records, maintaining accuracy and compliance with industry regulations.
  • Contributed to the development of marketing materials that emphasized the practice''s commitment to streamlined care coordination.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated transportation to get patients to and from medical appointments.
  • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
  • Verified patient insurance eligibility and entered patient information into system.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Answer Emails, incoming calls, scheduled appointments and filed medical records in Epic system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Optical Manager

Delta Optical
04.2017 - 02.2024
  • Dispensing and fitting spectacles, contact lenses and vision aids; dealing with prescriptions; advising patients; conducting eye health screenings; selling products; general admin duties; handling customer concerns; maintaining product displays; utilizing digital retinal screening; fitting glasses; updating frames; answering calls; making appointments; performing diagnostic consultations; sending reminder letters; processing orders; filling out NHS forms; providing customer after care.

Soft Tissue Therapist

Southshore Physician Group
05.2016 - 04.2019
  • Perform administrative and clinical duties under physician direction; scheduling appointments; maintaining medical records; billing and coding; recording vital signs; preparing patients; scheduling consultations; performing therapy modalities.

Optician/Lens Tech

St. Charles Vision
10.2012 - 05.2016
  • Preparing and ordering glasses; collecting eye measurements; educating patients; designing eyeglasses; explaining specifications; conducting eye tests; assisting patients; maintaining records; retrieving patient records; processing information; conducting pre-testing and special testing.

Optician

Walmart
12.2005 - 10.2012
  • Assisting clients with eyeglass selection; providing guidance; measuring and calculating fittings; welcoming clients; instructing on contact lens use; managing inventory; collaborating with ophthalmologists; conveying prices and promotions; collecting payments.

Education

Business Analytics - Business

Brenau University, Gainesville, GA

John F. Kennedy High School, New Orleans, Louisiana
05.2002

Skills

  • Maintaining confidentiality
  • Follow-up Coordination
  • Healthcare industry understanding
  • Scheduling appointments
  • Insurance Verification
  • Data entry proficiency
  • Customer Service
  • Patient Care
  • Organizational Skills
  • HIPAA Compliance
  • Patient Education
  • Patient documentation
  • Patient Registration
  • Patient Care Coordination
  • Medical Terminology
  • Patient Assessment
  • Patient Outreach and Follow-Up
  • Proficient in Epic

Key Qualifications

  • Excellent knowledge of referral, optical devices and their applications.
  • Proven ability to research referral, promote and sell optical products.
  • Ability to analyze and interpret prescriptions, referral location thorough grasp of medical terminology.
  • Excellent written and oral communication skills.
  • Computer skills include all aspects of Microsoft Office, Outlook, Internet, Epic, etc.
  • Substantial multi-task skills developed through fast-paced work environments, education, and multiple employments.

References

Available upon request.

Timeline

Patient Referral Coordinator - St. Thomas Community Center
02.2024 - Current
Optical Manager - Delta Optical
04.2017 - 02.2024
Soft Tissue Therapist - Southshore Physician Group
05.2016 - 04.2019
Optician/Lens Tech - St. Charles Vision
10.2012 - 05.2016
Optician - Walmart
12.2005 - 10.2012
Brenau University - Business Analytics , Business
John F. Kennedy High School - ,

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LaToya Conaler