Latoya Cox
Fairbanks,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Apparel Team Lead
Walmart
11.2019 - 05.2023
- Opened and closed store under specific direction of store manager.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
- Provided superior customer service leadership by greeting and assisting customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Guest Service Representative
Extended Stay America
05.2023 - 01.2024
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Parts Advisor
Stanely Nissan
06.2014 - 03.2016
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Ordered parts from various distributors to fulfill demands.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Researched vehicles and parts via physical catalogs and electronic means.
- Stocked and managed stock of parts.
- Adhered to company guidelines for performance and compliance.
Service Advisor
Gene's Chrysler Dodge Jeep RAM
05.2012 - 06.2015
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Education
High School Diploma -
Lathrop High School
Fairbanks, AK05.2005
Skills
- Information Protection
- Customer Service
- Report Preparation
- Reservation Management
- Guest Relations
- Property Security
- Data Entry
- Emergency Response
- Payment Processing
- Services and Amenities Promotion
- Data Inputting
Timeline
Guest Service Representative
Extended Stay America
05.2023 - 01.2024
Apparel Team Lead
Walmart
11.2019 - 05.2023
Parts Advisor
Stanely Nissan
06.2014 - 03.2016
Service Advisor
Gene's Chrysler Dodge Jeep RAM
05.2012 - 06.2015
High School Diploma -
Lathrop High School