LaToya Coyle

• Maintain accurate pursuit notes, status flags, and documentation in MRI to support collection efforts.
• Monitor and manage outstanding balances, ensuring timely follow-up and resolution.
• Apply cash receipts and reconcile tenant accounts accurately.
• Investigate and resolve billing discrepancies and disputes.
• Collaborate with internal departments to support tenant engagement and financial accuracy
• Contribute to process improvement initiatives and support implementation of system enhancements.
• Participate in A/R meetings and contribute to performance reporting
• Analyzed financial data to identify trends and support strategic decision-making.

Requested and supervised improvements for 184 rental units
Harnessed social media to engage potential tenants, resulting in 92% occupancy rates for 2021 and 93% for 2022 & 2023
Drew up and negotiated contracts with potential tenants, and enforced rental contracts, reducing violations from 100 per year in 2020 to 7 or less in each consecutive following year Developed organized system to track rent payments, property maintenance, and miscellaneous expenses, eliminating 5 hours of work per week
Listened respectfully to tenant complaints, promptly made improvements or recorded suggestions when appropriate, reducing tenant turnover by 18%
Created and enforced 3-strike rule for evictions, reducing instance of repeat offenses. Streamlined property management processes for increased operational efficiency and cost savings.
Leveraged advanced property management software to streamline processes, improve organization, and optimize overall operations.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Coordinated with legal counsel to resolve tenant disputes.

Manage and maintain all aspects of payroll from scheduling to verification
Analyze transaction information to identify refunds, delinquent accounts and insufficient payments
Prepare and disburse invoices to customers
Resolve issues with delinquent accounts through contacting and working with customer Reconcile transactions with statements
Maintain accurate financial record of all receivable transactions, verifications, etc Secure financial data via data backups and security monitoring
Offer creative budget, cash flow and other financial solutions as needed
Collaborate with CFO, fellow clerks and other finance department members to maintain company financial health.
Handled day-to-day accounting processes to drive financial accuracy.
Reconciled accounts and reviewed expense data, net worth, and assets.

• Maintained understanding of accounting system and utilized functions.
• Boosted team productivity with implementation of new accounting software, facilitating smoother workflow.
• Trained department employees in proper billing and accounting procedures.
• Set up and managed project accounting systems.
• Streamlined trust accounting processes for increased efficiency and reduced errors.

• Provide excellent tenant service
• Respond to tenant requests/problems in timely and courteous manner and generate work orders directed to vendors or maintenance staff
• Follow-up with tenant to ensure satisfactory resolution of issue
• Ensure that there is always 24-hour emergency coverage for property
• Conduct periodic inspections of property and tenant spaces to ensure compliance with leases and proper upkeep of property
• Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy
• Prepare and maintain appropriate tenant lease files, records, correspondence, and file notes Assist with administering tenant occupancy including providing new tenant with introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures
• Proficient with Building Engines property management software
• Coordinate entry of all property information into software program and establish reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking
• Monitor all key dates and reporting within Building Engines system
• Assist with Preventative Maintenance Policies and Procedures and Property Operations Manual Prepare memos, faxes, email, maintain files, prepare expense reports and other administrative forms, copying, and arrange for courier service and overnight deliveries
• Maintain office clerical, filing and record keeping systems
• Coordinate production and ordering of signs, tenant identification, etc
• Assist in production of monthly and annual reports
• Assist in preparation of transaction related documents
• Maintain contact and other databases for company
• Aid in production of departmental reports (e.g
• Business plans, financial statements, RFPs)
• Maintain adequate inventory of all office supplies and contact all vendors when maintenance is required on general office equipment
• Coordinate regular inventories of all business property
• Contractor coordination
• Coordinate tenants move-ins
• Obtain estimates/bids for repairs at property
• Generate and track Service Orders, approvals and distribution
• Sort, code and ensure accuracy and compliance with contracts of all property related invoices Coordinate and schedule appointments, on-site & off-site meetings and conference calls Collect and organize all property information in format for quick reference
• Detailed verification of all invoice amounts and information with approved Service Orders or Contracts
• Ensure proper property coding on invoices
• Investigate cost reduction opportunities
• Read meters and calculate utility bill-backs to tenants
• Assist corporate accounting with questions related to property and resolution of vendor issues.