Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Cunningham

McDonough,GA

Summary

Dynamic Retail Manager and Sales Associate with a proven track record at Xfinity Comcast and Unica, excelling in customer engagement and team leadership. Mastered POS software and Microsoft Office, boosting monthly sales targets and enhancing team effectiveness through innovative training programs. Demonstrated exceptional problem-solving and communication skills, achieving significant improvements in customer satisfaction and store profitability. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Retail Sales Associate

Xfinity Comcast
11.2013 - 08.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, and locate items.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Retail Manager

Unica
03.2006 - 10.2011
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Trained and developed new employees for ease of transition into team.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.

Education

Some College (No Degree) -

Strayer University
Morrow, GA
08.2014 - 05.2016

Skills

    Customer Service

    Teamwork

    Problem-Solving

    Time Management

    Computer Proficiency and Microsoft Office

    POS Software

    Reliability and punctuality

    Positive Customer Engagement

    Excellent Written and Verbal Communication

    Creative Thinking

    Engaging with Diverse Customers

    Team Leadership

Timeline

Some College (No Degree) -

Strayer University
08.2014 - 05.2016

Retail Sales Associate

Xfinity Comcast
11.2013 - 08.2018

Retail Manager

Unica
03.2006 - 10.2011

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Latoya Cunningham